Hotel General Manager Position Available In Hillsborough, Florida

Hotel General Manager 3.4 3.4 out of 5 stars 9050 Americana Way, Vero Beach, FL 32966 General Manager Qualifications Hotel experience: 3 years (Preferred) Full Job Description General Manager The General Manager is responsible for managing the day-to-day operation of all departments in conjunction with the GM and making sure that all departments run smoothly and efficiently. The General Manager oversees all guest services operations to ensure quality and guest satisfaction. Must have thorough knowledge of property management software (PMS) or hotel reservation software. Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Always approaches all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
• Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
• Should have an eye for detail and the ability to effectively deal with guests and other departments.
• Responsible for enhancing Customer Satisfaction by responding to Guest Feedback, Social Media Reviews (TripAdvisor, OTAs, Hotel GSTS and RSTS Surveys etc).
• Responsible for improving the department financial performance by up selling and managing room revenue.
• Schedules and covers shifts of all departments
• Ensures coverage if employee calls in
• Manages and motivates the Front Office team in order to provide a high standard of service for customers.
• Welcomes guests and fosters customer loyalty through his/her friendly manner.
• Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
• Takes reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.
• Oversees and supervises guest arrivals and departures and ensures that the pricing policy and internal audit procedures are duly applied.
• Checks-in and checks-out guests as needed, assigns rooms for the day per guest requests and reservation details, assists guests in booking reservations and canceling reservations as needed, processes payments for guest bills.
• Provides quality service to all guests by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout their stay.
• Reviews arrival list for all arrivals to check room allocations, amenities and special requests.
• Monitors and coordinates group reservations activity.
• Follows up on all tentative bookings and updates reservation status.
• Reviews no-show and cancelled reservations and processes charges accordingly.
• Monitors telephone etiquette and general performance of reservations staff daily.
• Integrates and trains employees, providing support for skills development.
• Ensures that all front desk employees are well presented and punctual.
• Has a good knowledge of all systems in the Front Office..
• Performs any other duties as assigned by management.

Qualificationsplus. 2. Minimum 2 years of experience as an Assistant Front Office Manager, Reservation Supervisor, or Front Office Supervisor. 3. Should be able to work independently and with minimum supervision. 4. Excellent customer service skills. 5. Ability to read, write, and speak effectively in English in order to communicate with guests and team members. 6. Have a strong attention to detail. 7. Must be able to multi-task. 8. Must be a team player.

Job Details Job Type:

Full-time Pay:

From $45,000.00 per year

Schedule:

8 hour shift Day shift Evening shift Holidays Monday to Friday On call Weekend availability

Job Type:

Full-time Pay:

From $45,000.00 per year

Schedule:

8 hour shift Monday to Friday On call Weekends as needed

Work Location:

In person