HP Front Desk Supervisor Position Available In Lee, Florida

HP Front Desk Supervisor OCI Hospitality 2600 Champion Ring Road, Fort Myers, FL 33905 Location Hyatt Place at the Forum 2600 Champion Ring Rd. Fort Myers, FL 33905 Job Summary The Front Desk Supervisor assists in supervising the guest services operations and team members. The Front Desk Supervisor is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.

Essential Duties and Responsibilities:

Performs all duties of a Guest Services Representative Demonstrates and provides exceptional guest service to allhotelguests Demonstrates telephone courtesy and professionalism Maintains personal connections with guests and clients to encourage guest loyalty Assists in supervising guest services department with efforts relating to recruitment, orientation, training and scheduling Uses appropriateselling techniques to maximizerevenue and occupancy Assists in reviewing and approving billing accounts and department reporting Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action Responds to all emergency situations Maintains clean and professional appearance ofpublic areas and hotel office Additional responsibilities as assigned by

Leadership Qualifications:

2 years of front desk experience 1 or more years of supervisory experience Strong interpersonal and communication skills Strong organizational skills and attention to detail General experience in operating computers