Director of Rooms (Shipboard) Position Available In Miami-Dade, Florida

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Director of Rooms (Shipboar)

Job ID:

REQ10345573

unefine:
Miami Yacht Office

Location:

Miami, Floria, Unite States of America
wiget:
Full time
Previous job

About Four Seasons:

Four Seasons is powere by our people. We are a collective of iniviuals who crave to become better, to push ourselves to new heights an to treat each other as we wish to be treate in return. Our team members aroun the worl create amazing experiences for our guests, resients, an partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to eliver these exceptional guest experiences is through a worl-class employee experience an company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one an treating everyone we meet the way we woul want to be treate ourselves. Whether you work with us, stay with us, live with us or iscover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people an the worl aroun us.
About the location:
Four Seasons Yacht I
With elegant lines an sweeping ocean views, our spectacular yacht is home to 95 expansive suites an guest rooms, alongsie a worl-class choice of ining, wellness, an entertainment. It elivers numerous inustry firsts to the yacht category — incluing the largest accommoations in the class, virtually enless ways to connect an configure suites, an Four Seasons unparallele hospitality extene across the worl’s oceans for the very first time.
679 ft in length // 34,000 Gross Tonnage// 95 Suites // 1:1 Guest/Staff Ratio
Each of the yacht’s 95 suites will offer panoramic views through floor-to-ceiling winows an access to expansive private terraces.
About the role
The primary responsibilities of the Shipboar Director of Rooms is to irect an oversee the activities of the Guest Services, & Rooms Departments, incluing Spa, KFAS, Housekeeping, Front Office, Retail.
What you will o:
In conjunction with the Hotel’s leaership team an Yacht General Manager, collectively makes key strategic an operational ecisions.
Directly supervises the HODs an ensures thorough communications an follow-up on any problems, guest or crew requests or special requirements. Assures stanars are met, guests an crew are satisfie, an problems are promptly resolve
Works closely with the shoresie Sales & Marketing teams to enhance occupancy levels an rates an assist in preparing business forecasts
Routinely inspects all areas in the housekeeping epartment.
Resolves customers complaints for all areas of hotel, hanling all guest interactions with the highest level of hospitality an professionalism, accommoating special requests whenever possible.
Resolve complaints in person, by phone or through written communication.
Develops relationship with return guests, group contacts an their guests in orer to provie a personalize level of service.
Assures that financial goals of the ivision an the Yacht are being met.
Monitors an controls labor expense an other ivisional expenses such as supplies an equipment.
In collaboration with the Yacht GM, maintains annual buget for the ivision.
Maintains close relationship with retail venors an concessions.
Assures that FSY Service an Culture stanars are being met. Leas in a way that supports FSY Mission an Philosophy.
Supports an creates programs an initiatives that encourage employee evelopment, training an career growth within the Rooms ivision.
What you bring:
Minimum of 5-7 years of relate experience with iversity of Operation management positions in luxury hotels an/or onboar cruise lines as Chief Purser or Director of Operations onboar. Great knowlege about Rooms, & Guest Experience proceures an service stanars. Familiar with principles of hospitality management an all epartments’ specifics.
Fluent in written an spoken English an in aitional language(s).
Strong verbal an written communication skills, capable of effective interaction with guests, crew an external contacts.
Knowlege of general office practices, proceures an equipment.
Knowlege of business operations, incluing bugeting, forecasting, revenue management an financial reporting. Ability to prioritize tasks an work inepenently. Able to prioritize an aapt to the changing nees of the operation, can evience having a soli work ethic, goo business acumen an a passion for service
Strong leaership, organizational, interpersonal an communication skills. Exceptional skills in managing guest experiences, hanling complaints an ensuring guest satisfaction.
Aherence to specific scheule working hours yet being flexible to operational requirements. Ability to interact professional in an international team.
Capable to perform assigne uties uner pressure (time constraints) an in a constant changing environment. Ability to aapt to changing situations, guest nees an inustry trens often with a proactive approach to innovation an improvement.
Proficiency in ientifying problems, analyzing potential solutions an making ecisive effective ecisions.
Aptitue for managing multiple tasks an priorities, scheuling an ensuring smooth operations across ifferent epartments
Preferre Previous Cruise Ship Experience in the luxury segment as Chief Purser, Director of Operations, Associate Hotel Manager Require computer skills Proficient in MS Office (PowerPoint, Wor, Excel an Outlook)

• Proficiency in hotel management software systems
  What we offer:
• Competitive Salary, wages, an a comprehensive benefits package
• Excellent Training an Development opportunities
• Complimentary Dry Cleaning for Employee Uniforms while onboar
• Complimentary Employee Meals while onboar

Scheule & Hours:

• 4 months on/2 month off contract