Front Desk Supervisor Position Available In Miami-Dade, Florida

Front Desk Supervisor 3.3 3.3 out of 5 stars 3720 Collins Avenue, Miami Beach, FL 33140 Qualifications The ideal candidate holds 1+ years working as a Guest Service Agent or Front Desk Supervisor in Hospitality Previous customer service experience Passion for teamwork and creating memorable stays for guests! Dependability Customer Focus Adaptability Benefits Responsibilities Ability to work the required shifts

Shift Pattern:

Full availability for AM/PM shifts- Weekdays, weekends, holidays As a Front Desk Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability Specifically, you would be responsible for performing the following tasks to the highest standards: Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner Support and assist team members in handling guest inquiries and requests and in resolving guest complaints Schedule, assign daily work, lead pre-shift meetings, inform and train team members Monitor, observe and assist in evaluating team member performance Monitor lobby traffic and adjust staffing accordingly About us: We own and operate a collection of 16 independent boutique hotels and 7 restaurants, where every detail is intentional and every guest is at the center of what we do. the largest independent hotel group in Miami Beach with 82-buildings, 7 restaurants, 16 hotels with over 1,500 rooms, and growing . Our team is bold, modern, and united by a shared belief: it’s all about the guest. At Miami Beach Hotel Group, across all of our hotels and restaurants, we create unforgettable moments—fueled by passion, driven by purpose, and inspired by the vibrant culture of Miami Beach. Each of our boutique hotels, from free-spirited hostels to 4-star luxury experiences, has its own unique personality and style that continues to attract thousands of domestic and international travelers of all budgets, year after year.