Miami Lakes Athletic Club – Front Desk Manager Position Available In Miami-Dade, Florida

Miami Lakes Athletic Club – Front Desk Manager 4.3 4.3 out of 5 stars 6843 Main St, Miami Lakes, FL 33014 A Journey to Wellness… Miami Lakes Athletic Club is a 48,000 sq. ft. facility that offers a variety of exercise and workout equipment suitable for any level of athleticism. It is located in the beautiful Miami Lakes, Florida and has been one of South Florida’s premier fitness and wellness centers since 1982. Our staff is dedicated to improving the “quality of life” of our members and the community of Miami Lakes.

JOB PURPOSE

Oversees the daily operation of the front desk and housekeeping staff ensuring proper access control to the Athletic Club and establishes a productive work environment thus producing Raving Fan Service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Front Desk Tasks:

Directs daily work assignments of front desk staff and Front Desk Leads Oversees the operation of the Front Desk (CSI – club software, access control, inventory, towels, telephone etiquette, social skills/greeting members, etc.) Evaluates job performance of each Front Desk staff and Lead Disciplining employees Appraising employees’ performance Schedules Front Desk staff according to the business needs and budget Maintains a safe & secure facility by limiting access to the Club through the front entrance Fulfills MOD (Manager on Duty) shifts and covers front desk shifts only in emergency situations Interviews, selects and trains all front desk staff Conducts performance evaluations for employees, i.e., 90 days and Annual Performance Reviews Works closely with and trains Front Desk Leads in all aspects of the job Processes reports, maintains daily logs, reviews closing reports, etc. Update Member Billing and offer tours to potential members if Sales staff is unavailable Facilitates monthly meetings

Housekeeping Tasks:

Interviews, selects and trains all housekeeping employees Directs daily work assignments of the Housekeeping Dept. Schedules housekeeping staff according to business needs and budget. Evaluates job performance of each housekeeping staff member Appraising employees’ performance Disciplining employees Ensures Housekeeping staff is properly trained (cross trained & retrained if necessary) in conjunction with GM and AGM Conducts performance evaluations for employees, i.e., 90 days and Annual Performance Reviews Facilitates monthly meetings with staff Inventory control on all cleaning products Ordering and receiving Quote approval Proper storage PARS set and weekly inventory conducted

Interdepartmental Tasks:

Employee schedules entered in ADP by Friday at 2pm week before (Front Desk & Housekeeping) Motivates staff, demonstrates teamwork and establishes a productive work environment for Front Desk and Housekeeping Holds monthly team meetings Provides support to other departments as needed, especially Membership Sales to efficiently run day-to-day operations Attends Management Team meetings Ensures all Covid related guidelines are being followed Misc.

Tasks:

Facility walk-thru daily, inform and e-mail

GM & AGM

of findings Resolves guest issues quickly, efficiently, and courteously Stays within monthly department budgets Promotes Club Programs & Events Assists with all social media outlets Practices & adheres to Raving Fan Service Standards Demonstrates excellent customer service & communication skills

COMPETENCIES

Microsoft Office & Excel

SUPERVISORY RESPONSIBILITIES

This position has supervisory responsibilities.

QUALIFICATIONS

Excellent communication skills, both verbally and in writing. Must have the ability to prioritize, organize, and follow through. Good problem-solving skills, strong interpersonal & time management skills, detailed oriented, and have a high degree of integrity.

REQUIRED EDUCATION AND EXPERIENCE

College degree Minimum of 2 years customer service experience and supervising staff

PREFERRED EDUCATION AND EXPEREINCE

College degree in Hospitality Management, Business Administration, or related field 3+ year’s customer service experience in a hotel environment or hospitality-oriented facility

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Ability to multi-task, computer literate, flexible schedule Bilingual preferred

POSITIONS TYPE/ EXPECTED HOURS OF WORK

Full Time position, hours of work and days vary based on business needs – this includes holidays, weekends, and evenings. Comprehensive Benefits Employer Funded Pension Plan 401(k) with company match Personal Time Off (PTO) Holiday Pay Health Benefits Dental Care Benefits Employer Paid Life Insurance Benefits Employer Paid Short & Long Term Disability Legal Plan Athletic Club Membership Discount Positive work-life balance Conveniently located in the Miami Lakes Town Center within walking distance of numerous restaurant and shops