Front Desk Supervisor – Pier House Resort & Spa, Key West Position Available In Monroe, Florida
Tallo's Job Summary: The Front Desk Supervisor position at Pier House Resort & Spa in Key West involves overseeing front office staff, managing the MICROS system, communicating with other departments, and providing excellent customer service. The ideal candidate should be able to handle high-demand situations, have a strong work ethic, be willing to work flexible schedules, and enjoy working as part of a team. This is a full-time position.
Job Description
Front Desk Supervisor – Pier House Resort & Spa, Key West
#25-1576
Key West, Florida, United States
Location Description
1 Duval St, Key West, Florida 33040
Part romance, part adventure, all paradise, Pier House Resort & Spa is a legendary Key West oasis on the edge of Old Town. Situated where the clear blue waters of the Gulf of Mexico meet vibrant Duval Street, our historic Key West resort offers a private white sand beach and a perfect location steps from all the entertainment and adventure that makes our island famous.
Job Description
What you will be doing
Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
Have complete understanding of Front Office staff’s roles and duties and be able to perform duties at any given time.
Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
Accurately check AM and PM discrepancy reports.
Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
Location
Key West Pier House-KWP
Requirements
What we are looking for
Ability to calmly work with high demand and/or upset guests
High work ethic and self-initiative
May be required to work varying schedules to include nights, weekends, and holidays
Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
Status
Full-time
