Hotel Front Desk Supervisor Position Available In Okaloosa, Florida

Hotel Front Desk Supervisor 2.4 2.4 out of 5 stars Crestview, FL As the Hotel Front Desk Supervisor, you will lead the front desk team to ensure exceptional guest experiences while maintaining smooth daily operations. This role requires strong leadership, problem-solving skills, and a commitment to upholding the hotel’s vision, mission, and values. You will oversee staff training, customer service, and administrative responsibilities, acting as a key liaison between the team and guests. This position requires availability to address operational needs as they arise. This will be a 3 pm-11 pm shift and on call for emergencies. You will work alongside the General Manager.

Compensation:

$16 hourly

Responsibilities:

Perform administrative duties in the office such as correcting/confirming timecards and following up on assigned brand or operational checklists and training. Be present on the property during shift changes to communicate priorities and support team success. Handling customer complaints and queries. Train, mentor, and supervise front desk staff to deliver excellent guest service. Inspect front desk and back-of-house areas to ensure compliance with brand and company standards.

Qualifications:

Working knowledge of PMS Rooms Management, Microsoft Excel, Word, Outlook, and PowerPoint. Physical ability to stand, walk, and lift up to 25 pounds as needed. High school diploma or GED required Proven customer service experience with a strong guest-focused mentality Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. About Company At ARK, our vision is to positively impact and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get onboard with all things ARK!