Front Desk Supervisor Position Available In Orange, Florida

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Hotel Landy Orlando Universal Blvd
7800 Universal Boulevard
Orlando, FL 32819
400 Room Hotel
Managed By HHM Hotels
Full-Time

Opportunity:

Front Desk Supervisor
Supervise front desk operations in accordance with established guest service, quality and sustainability standards.
Your Growth Path
Assistant Front Office Manager

• Front Office Manager
• Assistant General Manager
  Your Focus
  Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
Perform bookkeeping activities such as balancing accounts and conducting audits.
Make and confirm reservations.
Promote Hersha Hospitality and brand-specific marketing programs.
Greet guests immediately upon arrival; register and assign guests to hotel rooms.
Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
Compute bills, collect payments, handle cash, and make change for guests.
Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.
Your Background and Skills
Associate’s or Bachelor’s degree preferred.
1 to 3 years of related experience.
Work Environment and Context
Work schedule varies and may include working on all shifts, holidays and weekends.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability

• Hearts That Serve
• Only Excellence
• Stay Nimble
• Own It
  Posted May 21, 2025
  10 Hotel Landy Orlando Universal Blvd
  Stay Close To Orlando’s Best Attractions
  Hotel Landy offers the perfect family-friendly experience for guests looking to enjoy the magic of Orlando.

Our unbeatable location on Universal Boulevard puts guests front and center of the most spectacular attractions from Universal Studios and Walt Disney World, to ICON Park, SeaWorld, and more

• each evoking an unforgettable adventure.

The iconic all-new hotel features an expansive heated pool, a hot tub, a fitness center, game room, bocce ball court, and an outdoor courtyard to relax and enjoy the warm weather year round. Guests can sip and splash poolside at Liquid Sunshine food truck. Orly’s Market features all day dining, grab and go snacks and refreshers from Starbucks. Emilie Bar & Lounge offers the ideal setting for dinner with an eclectic menu, tropical views and music entertainment. Modern accommodations, signature Marriott services and unique amenities, Keurig and mini fridge and books to read for your entertainment are designed to create the ideal retreat for an unforgettable stay.