Front Desk Supervisor Position Available In Orange, Florida

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Holiday Inn Resort Orlando Suites

• Waterpark
  14500 Continental Gateway
  Orlando, FL 32821
  Hotel with 777 Rooms
  Managed By HHM Hotels
  Full-Time

Opportunity:

Front Desk Supervisor
Supervise front desk operations in accordance with established guest service, quality and sustainability standards.
Your Growth Path
Assistant Front Office Manager

• Front Office Manager
• Assistant General Manager
  Your Focus
  Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
Perform bookkeeping activities such as balancing accounts and conducting audits.
Make and confirm reservations.
Promote Hersha Hospitality and brand-specific marketing programs.
Greet guests immediately upon arrival; register and assign guests to hotel rooms.
Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
Compute bills, collect payments, handle cash, and make change for guests.
Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.
Your Background and Skills
Associate’s or Bachelor’s degree preferred.
1 to 3 years of related experience.
Work Environment and Context
Work schedule varies and may include working on all shifts, holidays and weekends.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability

• Hearts That Serve
• Only Excellence
• Stay Nimble
• Own It
  Posted June 16, 2025
  39 Holiday Inn Resort Orlando Suites
• Waterpark
  Our Hotel
  A Walt Disney World Good Neighbor Hotel, The Holiday Inn Resort Orlando Suites
• Waterpark recently completed a $30 million renovation and is located in the heart of Orlando, one mile from the Walt Disney World Resort theme parks.

Complimentary, scheduled shuttle service is available.

The resort is minutes from the Walt Disney World Resort area, Universal Orlando, SeaWorld Orlando, The Orange County Convention Center and the I-Drive entertainment district featuring ICON360, home of the ICON Orlando. Our location is easily accessible to shopping at both Orlando Premium Outlets and The Mall at Millenia.

Our Orlando family resort features 777 spacious suites, free high-speed Internet access, microwave, mini-fridge, and 42″ HDTVs. Select suites offer full kitchens. At the Holiday Inn Resort Orlando Suites

• Waterpark, you’ll enjoy our water park with slides and flumes alongside cozy cabanas and a poolside bar, poolside entertainment and 3,000 SF Arcade.

The resort’s Marketplace is the hub for shopping, dining and entertainment with a gift shop, food court, full service restaurant and bar. Orlando’s family inspired All Suite Resort and waterpark offers Fun, Sun, and Entertainment with immediate access to all Orlando attractions.