Front Office Manager- Holiday Inn Express Sea World Position Available In Orange, Florida

Front Office Manager- Holiday Inn Express Sea World
#25-1460
Orlando, Florida, United States
Location Description
10771 International Dr., Orlando, Florida 32821
Rest up for extraordinary Orlando travels on comfortable beds, firm pillows, and black-out shades. And, when you’re not out enjoying thesights of Orlando, retreat to free Wi-Fi, a 50″ HDTV, an equipped work desk,and a hospitality cabinet stocked with a Keurig® coffee maker,mini-fridge,and microwave.
Job Description
What you will be doing
Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
Location
Orlando Holiday Inn Express-MCOSW
Requirements
What we are looking for
High work ethic, self-initiative, independent judgment
May be required to work varying schedules to reflect the business needs of the property
Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
Status
Full-time