PM Front Desk Supervisor Position Available In Orange, Florida

PM Front Desk Supervisor Intressant Hotel & Resort Management Company Orlando, FL Job Details Full-time $17 an hour 16 hours ago Qualifications Bilingual Hospitality Multilingual Customer service Mid-level Hotel experience Full Job Description Responsibilities

BASIC PURPOSE

Supervise the front desk to ensure completion of essential duties necessary for an efficient Front Desk operation

POSITION SUMMARY

The Front Desk Supervisor is responsible for daily supervision of the Front Desk staff, quality service, guest satisfaction and safety Supervises check-ins, check-outs, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations Supervises the processing of guest bills and collection of payments in compliance with cash handling, credit card processing and accounting policies and procedures Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management Reports any deviations from policies, procedures, brand standards and regulations to management Complies with all guest service basics such as uniforms, name tags and proper guest greeting Knowledgeable on hotel facilities and services to assist guests as appropriate Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations Impresses guests with quality and timely service in a pleasant and friendly manner Handle guest check-ins and check-outs efficiently and in a friendly and professional manner Execute and assist others in carrying out departmental procedures, standards, guidelines and objectives Run, review, distribute and file required daily reports as directed Monitor front desk daily activities and collaborate with Mangement to ensure successful operations Supervise desk clerks and work load during shift Complete shift check-lists as specified Run accurate room status reports in a timely manner and relay necessary information to effected departments and individuals Update daily group information; maintain and be familiar with future group files Monitor and prepare group requirements and relay necessary information to effected departments and individuals Print high balance reports and obtain adequate payment Maintain a high daily average rate (ADR) Ensure guest satisfaction by responding to and resolving guest complaints Monitor key control to maintain hotel security Respond to guest questions regarding the hotel Know the lay out of the hotel including all suites, parlors, meeting rooms and all outlets’ location and hours of operation Answer inquiries pertaining to hotel services, shopping, dining, entertainment, and travel directions Answer the telephone and transfer callers Attend department meetings as scheduled Assist PBX in taking and placing wake-up calls, as needed Perform the duties of a front desk agent as requested Maintain good working relationships and open lines of communication with all other departments Train, cross-train, and re-train (when necessary) all Front Desk Personnel Consistent professional and positive attitude and actions when communicating with guests and associates Comply with policies and procedures Practice safe work habits and comply with sanitary, safety, security and emergency procedures Write shift reports including reports on any incidents of theft, accidents or injuries when assigned Check with manager / supervisor before leaving work area for any reason Perform special projects and other responsibilities as assigned Any other duties / tasks as requested by management

HOURS:

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters While performing job duties, the associate speaks, listens, completes documents, processes requests and operates office equipment such as a telephone, calculator, computer, copier and fax

Job Type:

Full-time Pay:

$17.00 per hour Expected hours: 40 per week

Schedule:

10 hour shift 8 hour shift Day shift Evening shift Holidays Weekends as needed

Work Location:

In person