Pool Bar Supervisor – Loews Hotels Universal Orlando Position Available In Orange, Florida

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others. The Food & Beverage Supervisor is responsible for overseeing the daily operations of the food and beverage outlets, ensuring high levels of customer satisfaction, and maintaining quality service standards. This role supports the Assistant Outlet Manager and/or Manager by supervising staff, managing inventory, and ensuring compliance with health and safety regulations. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for providing exceptional guest experiences. Qualifications Certification as “Food Service Manager” or other, as required by State County or Local regulations. Excellent communications skills, written and verbal Strong organizational skills Knowledge of Microsoft Office, including Excel Thorough knowledge of all matters related to the proper administration of hotel Food & Beverage operations. Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to guest satisfaction criteria Ability to motivate staff to provide exceptional service during slow and busy meal periods Self motivated to take on projects to improve outlets Must be able to withstand outdoor elements for long periods of time. Ability to work flexible schedule to include nights, weekends, and holidays

Key Responsibilities:

Make inspection rounds ensuring organization, cleanliness, proper maintenance, adequate supplies. Monitor staff adherence to all service standards, SOPs and Loews SOPs, including inspecting staff for correct Uniform/Groom standards. Supervise service of guests, being watchful of signals from guests in need of service. Assist Team Leader to establish and monitor side work duty completion. Maintain bank to SOP, keep it balanced and secure at all times. Read daily communication sheets from previous shift and prepare one for the following shift. Check for all personnel call offs and check floor plan for coverage. Check restaurant for cleanliness and set up (i.e. table cleanliness, stands etc.). Communicate daily with restaurant manager with regard to special events, house counts, etc. Assist Team Leader in conducting menu classes and taste panels. Assist Team Leader in conducting month end inventory count and recording. Communicates with Team Members during service, scheduling, safety chats, MSDS, post bulletins. Reports unsafe working conditions. Ensure proper handling of guest checks and cash transactions. Intercedes and/or fills in for Team Members should need occur Performs other duties as assigned.

General Responsibilities:

Promotes and applies teamwork skills at all times. Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance. Is polite, friendly, and helpful to guests, management and fellow employees. Executes emergency procedures in accordance with hotel standards. Complies with required safety regulations and procedures. Attends appropriate hotel meetings and training sessions. Maintains cleanliness and excellent condition of equipment and work area. Complies with hotel standards, policies and rules. Remains current with hotel information and changes. Complies with hotel uniform and grooming standards. Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.