Resort General Manager Position Available In Osceola, Florida

Resort General Manager
Full-time Kissimmee, FL Resort Ops
Resort Operations Company Description Westgate Vacation Villas & Town Center Resort, which boasts more than 3,000 accommodations, offers you a great opportunity to meet and share stories with guests who arrive from around the world to enjoy Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers such as 14 heated outdoor pools, 14 hot tubs and the state-of-the-art Ship Wreck Island Water Park. Job Description We are seeking a Resort General Manager for our largest Westgate property, the renowned Westgate Vacation Villas and Town Center Resort, conveniently situated just minutes from numerous theme parks. With over 2000 rooms and top-notch amenities, your primary goal is to ensure the smooth operation of the resort and enhance guest satisfaction. You’ll lead a team across various departments, collaborating closely with senior leadership to provide guidance. Your focus on efficiency and effective communication will help maintain a culture of excellence within our organization.

Essential Duties and Responsibilities:

In partnership with senior leadership, the General Manager is responsible for overseeing the successful operation of the resort and ensuring that it meets defined performance metrics
Mentor, work closely with and train directors and department heads
Ensures directors and department heads are aware of the policies and procedures for all employees and that the policies and procedures are provided to all Team Members
Drive guest satisfaction by maintaining the product and service quality standards within each department
Work with directors and department heads to develop annual budgets / Capital Plans to accurately forecast financial performance and to deliver financial results in accordance with those budgets, analyzing budget requests and past P&L variance to identify areas in which reductions and/or allocations can be made, assigning action plans where needed
Drive guest satisfaction by maintaining the product and service quality standards
Regularly review all metrics including, but not limited to: Medallia, Kipsu, Quality Assurance Inspections, Shopper Reports, Financial Reports/Audits, Team Member Surveys, Compliance Training and Team Member turnover
Provide regular and effective updates to Regional Director and AGM on the performance of the directors and department managers
Assists in the planning, development and implementation of organization policies and goals
Reviews appropriate reports such as HotSoS to determine effectiveness and efficiency of the Team and recommends and/or makes appropriate adjustments to ensure success
Actively participates in all meetings as assigned by the Regional GM and Executive Leadership
Protects the resort and its assets through enforcing and maintaining preventative maintenance programs
Works closely with Risk Management and Safety and Security to protect the assets of the resort and provide for the safety of all guests and Team Members
Follows company policies and procedures and can effectively communicate them to their teams
Works closely with Team Member Services to ensure that the resort is in compliance with all federal, state, and local laws, including OSHA, EEOC, Wage and Hour and Health laws.
Manage time and projects effectively to produce a desired result in view of available resources
Promote CFI/Westgate Resorts’ Mission Statement and philosophies to both team members and guests
Promotes organization in industry or trade associations
Directly leads the Assistant General Manager, who is responsible for overseeing Food and Beverage, Housekeeping, Sps, Engineering, Waterpark, and Activities
Other duties as assigned Qualifications Seven (7) years related senior resort management experience
Proven track record managing a property with over 1000 rooms is required
Hospitality industry experience is essential, timeshare experience a plus
Experience in hospitality accounting, property management, point of sale, service order, guest communication and labor management applications
Organizational, relationship, interpersonal, troubleshooting, attention to detail, time management, priority management, and multi-tasking skills
Proven ability to work independently and within a team
Ability to interact well with fellow team members and leadership from other resorts and departments
Previous experience leading in the hospitality sector, including hotels/resorts, retail/dining/entertainment venues, theme parks, etc.

Education:

Bachelor’s degree (B.A. or B.S.) from a four-year college or university preferred Additional Information Why Westgate? Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities
Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.