Front Desk Supervisor Position Available In Pinellas, Florida

Front Desk Supervisor Sheraton Sand Key Resort – 3.9 Clearwater Beach, FL Job Details Full-time $17 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Referral program Qualifications Mid-level Supervising experience Front desk Leadership 2 years Communication skills Hotel experience Hotel management Full Job Description Position Summary We are seeking a customer-focused and detail-oriented Front Desk Supervisor to lead our front desk team and ensure exceptional guest service at all times. The ideal candidate will have strong leadership skills, a warm and professional demeanor, and the ability to multitask in a fast-paced environment. As the Front Desk Supervisor, you will be responsible for overseeing daily front desk operations, supporting and training front desk staff, resolving guest issues, and ensuring a seamless check-in/check-out experience. Responsibilities

• Supervise front desk staff to ensure efficient and smooth daily operations.
• Greet guests with a welcoming attitude, handle check-ins, check-outs, and reservations.
• Train, coach, and support front desk agents, ensuring adherence to hotel policies and service standards.
• Monitor guest satisfaction and promptly resolve any complaints or concerns.
• Ensure front desk areas are clean, organized, and fully stocked with necessary supplies.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests.
• Maintain accurate records and reports, including shift checklists, logbooks, and billing.
• Assist with scheduling, performance evaluations, and staff development.
• Handle escalated guest issues professionally and in accordance with hotel policies.
• Ensure compliance with health, safety, and security regulations. Skills Required
• Minimum 2 years of hotel front desk experience, with at least 1 year in a supervisory or lead role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to handle difficult situations with tact and diplomacy.
• Proficient in using phone systems and other office equipment.
• Exceptional organizational skills with the ability to multitask effectively.
• Knowledge of reservation systems and hotel management software is a plus.
• Ability to work flexible hours, including weekends and holidays. Physical Demands
• Stand for an extended period of time or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Visually look at a computer for extended periods of time.

Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems.

Job Type:

Full-time Pay:

$17.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance

Schedule:

8 hour shift Day shift Evening shift Morning shift

Work Location:

In person