Hilton St. Pete Bayfront – PM Front Desk Supervisor Position Available In Pinellas, Florida
Tallo's Job Summary: The Hilton St. Pete Bayfront is seeking a Full-time PM Front Desk Supervisor for their St. Petersburg, Florida location. Responsibilities include managing front office staff, overseeing daily transactions, communicating with other departments, and providing exceptional guest service. The ideal candidate should have a high work ethic, ability to work with upset guests, and enjoy working as part of a team.
Job Description
Hilton St. Pete Bayfront – PM Front Desk Supervisor
#25-1789
St. Petersburg, Florida, United States
Location Description
333 1st Street South, St. Petersburg, Florida 33701
Our Hilton St. Petersburg Bayfront hotel puts you in the heart of the waterfront district in downtown St. Petersburg near popular cultural attractions, shops, dining and sports venues.
Job Description
What you will be doing
Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
Have complete understanding of Front Office staff’s roles and duties and be able to perform duties at any given time.
Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
Accurately check AM and PM discrepancy reports.
Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
Location
St. Petersburg Hilton-STP
Requirements
What we are looking for
Ability to calmly work with high demand and/or upset guests
High work ethic and self-initiative
May be required to work varying schedules to include nights, weekends, and holidays
Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
Status
Full-time
