Hotel Front Office & Back End Manager Position Available In Polk, Florida

Hotel Front Office & Back End Manager 4.5 4.5 out of 5 stars Lakeland, FL 33801 The position as the Front Office Manager is responsible for ensuring outstanding guest service and effective operations of the Front Desk and assist in the operation of the Housekeeping Department on the back end. Other Responsibilities Uses leadership skills to drive revenue, maximize profit and ensure quality Effective management of assigned staff to ensure guest satisfaction, positive team member relations and achievement of overall financial results

Guest Service:

Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable Works side by side with staff to train and model appropriate guest service standards Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction

Financial Results and Cost Control:

Responsible for management of expenses to maximize hotel profitability Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs Seeks and implements cost saving measures and efficient purchasing strategies in order to meet/exceed budget for expenses Assists with the preparation and management of the department budget Uses expertise to advise and implement changes to front desk operations as needed, while maximizing revenue and occupancy Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold team members accountable Motivates staff by setting goals, providing ongoing feedback & rewarding/recognizing team members Responsible for interviewing, hiring, coaching & development of all team members Responsible for all required training for department team members and ensuring training records are maintained Analyzes quality issues, identifies training needs and ensures implementation to improve results Must have high attention to detail, good communication skills and leadership ability Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with team members and guests

Job Type:

Full-time Pay:

$27,000.00 – $35,000.00 per year

Schedule:

10 hour shift 8 hour shift Evening shift Morning shift Weekends as needed Ability to

Commute:

Lakeland, FL 33801 (Required) Ability to

Relocate:

Lakeland, FL 33801: Relocate before starting work (Required)

Work Location:

In person