Hotel Front Office Manager Position Available In Seminole, Florida

Hotel Front Office Manager The Westin Lake Mary, Orlando North Lake Mary, FL Job Details Full-time $45,000 – $50,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Flexible schedule Qualifications Microsoft Word Microsoft Excel Word processing Basic math English Mid-level High school diploma or GED Driver’s License Supervising experience Bachelor’s degree Organizational skills Front desk Associate’s degree Leadership 2 years Bachelor of Arts Hotel experience Full Job Description The Westin Lake Mary, Front Office Manager

POSITION SUMMARY

The Westin Lake Mary is seeking a dynamic, guest-obsessed Front Office Manager to lead our front desk team and be the face of the property. If you love coaching teams, solving problems on the fly, and creating seamless guest arrivals and departures—this is your time to shine.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Hires, trains and supervises the Front Office staff, conducts performance evaluations; coaches/counsels employees when necessary. Plans, organizes, assigns and coordinates the daily activities and any special projects for the staff to ensure compliance with the Hotel’s guest service standards. Regularly monitors the payroll budget to ensure labor costs are aligned with the forecast. Fields guest complaints, conducting thorough research to develop the most effective solutions. Listens and extends assistance in order to resolve problems such as rate conflict or facilities issues. Inputs and retrieves information from the computer system for file maintenance, correspondence and preparation of all Front Office reports. Regularly conducts Front Office staff meetings for the purpose of keeping the staff informed, to provide training initiatives, and to create a positive work environment. Establishes and maintains policies and procedures for the Front Office operation, remaining consistent and holding each colleague to the same standard. Assigns duties and shifts to the staff and observes performances to ensure adherence to Hotel policies and established operating procedures. Confers and cooperates with other department heads to ensure coordination of activities. Prepares the weekly schedule and makes modifications, by regularly monitoring the house count and making adjustments accordingly to meet the needs of business. Reviews, revises and approves daily payroll reports as needed. When necessary, performs the duties of his/her subordinates. All other duties as assigned by the AGM/GM Responsible for filling in where needed. FOM is to find coverage for call outs, time off, or staffing limitations. This includes working more than 5 days a week If needed and hours needed. Must be available nights and weekends

SUPERVISORY RESPONSIBILITIES

Directly supervises employees in the Front Office staff. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to use a moderately complex computer system. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must have knowledge of policies and procedures as they relate to safety and security of guest and Hotel property. The ability to effectively deal with employees and customers, some of whom will require high levels of patience, tact and diplomacy. Excellent organizational skills. Ability to read, listen and communicate effectively in English. Ability to write reports, correspondences, memos and employee performance evaluations. Ability to calculate figures and amounts such as discounts, interest and commissions by applying basic math skills. Ability to solve problems and deal with variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Working knowledge of Microsoft Word processing software and Excel spreadsheet software, in addition to a proficiency with Property Management Systems (preferably Lightspeed and GXP). Meets legal age requirements for the position.

EDUCATION/EXPERIENCE

Any combination of education and experience that provides the required knowledge skills and abilities. High school degree is required. B.A. degree or A.A degree is preferred. Previous experience as a Front Office Manager or Supervisor is needed. Why Join the Westin Lake Mary? Competitive pay and full benefits Deep Marriott travel discounts (yep, worldwide!) Positive and supportive work culture A great opportunity to grow in hospitality leadership

Job Type:

Full-time Position is a Salary position and overtime exempt

Benefits:

Dental insurance Flexible schedule Health insurance Paid time off

Job Type:

Full-time Pay:

$45,000.00 – $50,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Schedule:

10 hour shift Evening shift Monday to Friday Night shift Overnight shift Weekends as needed

Experience:

Hotel Front Desk Supervisor:

2 years (Required) Ability to

Commute:

Lake Mary, FL 32746 (Required) Ability to

Relocate:

Lake Mary, FL 32746: Relocate before starting work (Required)

Work Location:

In person