Evening PM Front Desk Supervisor Position Available In Volusia, Florida

Evening PM Front Desk Supervisor Home2 Ormond Beach 711 South Atlantic Avenue, Ormond Beach, FL 32176 Job Summary We are seeking a dedicated and professional PM Front Desk Supervisor to oversee the daily operations of our front desk team. The ideal candidate will possess exceptional guest service skills and have a strong background in hospitality management. This role is crucial in ensuring that all guests receive a warm welcome and outstanding service throughout their stay. The PM Front Desk Superviosr will also be responsible for managing the front desk staff, coordinating guest services, and maintaining efficient operations. Responsibilities Supervise and train front desk staff to ensure high-quality guest service and adherence to hotel policies. Manage daily front desk operations, including check-ins, check-outs, and reservations. Handle guest inquiries, complaints, and requests promptly and professionally. Maintain accurate records of room availability, rates, and reservations using hotel management software. Conduct night audits as required to ensure accurate financial reporting. Ensure that phone etiquette is upheld by all staff members when handling incoming calls. Collaborate with other departments to enhance the overall guest experience. Monitor front desk performance metrics and implement improvements as needed. Assist in developing and implementing standard operating procedures for front desk operations. Qualifications Required previous experience in a hotel or hospitality environment is preferred. Strong customer service skills with a focus on guest satisfaction. Excellent phone etiquette and communication skills. Bilingual abilities are a plus but not required. Knowledge of hospitality management principles and practices. Familiarity with hotel management software and phone systems. Ability to work flexible hours, including nights and weekends as needed. Strong organizational skills with attention to detail. Join our team as a PM Front Desk Manager where you can make a significant impact on our guests’ experiences while leading a dedicated team in a dynamic environment.

Job Type:

Full-time Pay:

$18.00 – $20.00 per hour Expected hours: 30 – 35 per week

Schedule:

10 hour shift 8 hour shift Day shift Evening shift Every weekend Holidays Morning shift Night shift Overnight shift Ability to

Commute:

Ormond Beach, Florida 32176 (Required) Ability to

Relocate:

Ormond Beach, Florida 32176: Relocate before starting work (Required)

Work Location:

In person