Front Desk Supervisor – Daytona Beach Homewood Suites Position Available In Volusia, Florida

Front Desk Supervisor – Daytona Beach Homewood Suites Shaner Operating Corporation – 3.0

Daytona Beach, FL Job Details Full-time Estimated:

$38.2K – $43.3K a year 1 day ago Qualifications Bilingual Some college Spanish Management Customer service English Mid-level High school diploma or GED Supervising experience Organizational skills Front desk OPERA Communication skills Hotel experience Full Job Description About The Team Get your hospitality career on the fast track by coming to work with us! Shaner Hotels has an amazing opportunity at our newest portfolio addition, 94-room Homewood Suites by Hilton Daytona Beach Speedway-Airport. Located next to the world-renowned Daytona International Speedway, and just walking distance from the Daytona International Airport, you will have no shortage of excitement in the epicenter of NASCAR! So what are you waiting for? About Us Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety ofservicesfor investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!

Job Description:

Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Handle guest complaints ensuring guest satisfaction. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures. Other duties as assigned. Responsibilities Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications Minimum one year experience in a similar position.

Prior supervisory experience a plus. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Supervise and train front desk staff Ensure excellent guest service and resolve issues promptly Manage daily front desk operations and shift schedules Handle guest check-in/check-out and reservation procedures Maintain accurate records and reports Collaborate with housekeeping and other departments to meet guest needs Previous hotel Front Desk experience and customer service experience required Supervisory experience preferred Strong communication and organizational skills Proficiency with hotel management systems (e.g., Opera, PEP, OnQ, FOSSE) a plus Ability to work flexible hours, including 3PM-11PM, 11PM-7AM, weekends and holidays