Front Desk Supervisor Position Available In Chatham, Georgia

Front Desk Supervisor (part of Hilton) 3.6 3.6 out of 5 stars 50 Yvette Johnson Hagins Drive, Savannah, GA 31408 Job Summary We are seeking a dedicated and experienced Front Desk Supervisor to oversee the daily operations of our front desk team. The ideal candidate will have a strong background in hospitality management, ensuring exceptional guest relations and service. This role is crucial in creating a welcoming atmosphere for our guests and maintaining the highest standards of service at our hotel or resort. Duties Manage front desk operations, including check-in and check-out procedures, ensuring a smooth and efficient process for guests. Supervise and train front desk staff, fostering a positive work environment that encourages teamwork and professional development. Handle guest inquiries, complaints, and special requests with professionalism and courtesy, ensuring high levels of guest satisfaction. Conduct night audits as necessary, ensuring accurate financial reporting and reconciliation of daily transactions. Maintain knowledge of hotel services, local attractions, and events to provide guests with relevant information and recommendations. Collaborate with other departments to ensure seamless guest experiences, addressing any issues that may arise promptly. Monitor front desk operations to ensure compliance with company policies and procedures, maintaining high standards of cleanliness and organization. Skills Strong background in hotel or hospitality management with experience in guest services. Proficient in night audit processes, ensuring accuracy in financial reporting. Excellent communication skills; bilingual or multilingual abilities are a plus to enhance guest relations. Ability to handle challenging situations with professionalism and poise. Strong organizational skills with attention to detail in managing front desk operations. Familiarity with hospitality software systems is preferred but not required. A passion for providing exceptional customer service in a fast-paced environment. Join our team as a Front Desk Manager where you will play an essential role in creating memorable experiences for our guests while leading a dedicated team!

Job Type:

Full-time Pay:

$18.00 – $19.00 per hour

Benefits:

Employee discount Paid time off

Schedule:

8 hour shift Day shift Evening shift Holidays Morning shift Night shift Overnight shift Weekends as needed Ability to

Commute:

Savannah, GA 31408 (Required) Ability to

Relocate:

Savannah, GA 31408: Relocate before starting work (Required)

Work Location:

In person