Front Desk Supervisor – Embassy Suites Savannah Historic Position Available In Chatham, Georgia

Front Desk Supervisor Embassy Suites Savannah Historic
Embassy Suites Savannah LocationSavannah, Georgia, United States CategoryHotel

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DESCRIPTION

A Front Office Supervisor with Embassy Suites Hotels is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotelÆs continuing effort to deliver outstanding guest service and financial profitability.
What will it be like to work for this Hilton Worldwide Brand?
Embassy Suites by Hilton has perfected the fullservice, upscale, allsuite hotel. Built on a longstanding legacy that is both inviting and comfortable, Embassy Suites properties provide guests with ôMore Reasons to Stay«,ö offering openair atriums, complimentary cookedtoorder breakfast, spacious tworoom suites and complimentary ManagerÆs Receptions every evening. Embassy SuitesÆ bundled pricing ensures that guests receive enormous value at a single price. Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, bestinclass customer service provided at Embassy Suites.
Embassy Suites is one of Hilton WorldwideÆs ten marketleading brands. For more information visit www.hiltonworldwide.com
If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an awardwinning team, you may be just the person we are looking for to work as a Team Member with Embassy Suites Hotels.
What will I be doing?
As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotelÆs continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest checkin and checkout, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
Schedule, assign daily work, lead preshift meetings, inform and train team members
Monitor, observe and assist in evaluating team member performance
Monitor lobby traffic and adjust staffing accordingly
What are we looking for?
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these

Values:

H Hospitality We’re passionate about delivering exceptional guest experiences.
I Integrity We do the right thing, all the time.
L Leadership We’re leaders in our industry and in our communities.
T Teamwork We’re team players in everything we do.
O Ownership We’re the owners of our actions and decisions.
N Now We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes in our

Team Members:

Living the Values
Quality
Productivity
Dependability
Customer Focus
Teamwork
Adaptability
What benefits will I receive?
Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton WorldwideÆs Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most fulltime team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.
EOE, including disability/vets