Hotel Evening Supervisor Position Available In Chatham, Georgia

Hotel Evening Supervisor Fairfield Inn & Suites Savannah Downtown Savannah, GA 31401 Be an operational leader and provide guidance and leadership to deliver operational excellence, ensuring consistent compliance with hotel policies, brand standards and quality guest service. Operate as the Manager on Duty for the entire hotel during the evening/scheduled shifts (3pm – 11pm). What will my day-to-day responsibilities be? Manage hotel’s P.M quality process including associate improvement audits in compliance with hotel standards of product and performance and Marriott Brand Standards. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Achieve and exceed goals including performance goals, team goals, guest service goals, etc. Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Achieve and exceed goals including performance goals, budget goals, team goals, guest service goals, etc. Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations. Coordinates activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Observe activity in the hotel facilities and respond appropriately in accordance with local operating procedure in the event of an emergency. Monitor quality, standards, and meets the expectations of the customers on a daily basis. Demonstrates knowledge of job-relevant issues, products, systems, and processes. Manages common areas, including overall maintenance, daily upkeep, and cleanliness. Review staffing levels to ensure that guest service, operational needs and financial objectives are met. Verifies property policies are administered fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Verifies compliance with all Front Office policies, standards and procedures. Serves as a role model to demonstrate appropriate behaviors. Observes service behaviors of employees and provides feedback to individuals and/or managers. Communicates performance expectations in accordance with job descriptions for each position and monitor progress. Carries out supervisor responsibilities in accordance with hotel policies and standard operating procedures. Train and develop associates on 4 Keys service standards, technical skills, standard operation procedures, and safety standards. What are we looking for in a Manager on Duty? Job Requirements Understand the mission, vision, and goals of the hotel. Strong computer skills and proficient in Microsoft Office. Strong leadership skills and the ability to apply them in a dynamic environment. Establish goals and objectives for department. Well organized, focused and complete all work assigned. Work cohesively with co-workers and all departments as part of a team. Build morale and promote positive employee engagement. Follow all appropriate policies and procedures while constantly striving to improve standards of operations. Ability to read, comprehend, and write instructions, correspondence, reports, and memos. Ability to communicate verbally and electronically with guests, management, co-workers, members and marina tenants. Ability to effectively present information to associates, management, guests, members, marina tenants and the public in one-on-one and group situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to understand guest service needs. Education/Experience Minimum 2 years’ experience as a Front Office Management, Hotel Operations Management. Bachelor’s degree required or equivalent combination of education and experience. Marriott Hotel experience preferred.