Rooms Division Manager Position Available In Fulton, Georgia

Rooms Division Manager WaterWalk Hospitality, LLC Atlanta, GA Job Details Full-time Estimated:

$55.1K – $67.5K a year 22 hours ago Qualifications Management Microsoft Office High school diploma or GED Team management Budgeting Guest services Senior level Leadership Financial acumen Communication skills Full Job Description

JOB DESCRIPTION

Company Overview:

WaterWalk Hospitality is a dynamic and rapidly growing hotel management company with a portfolio of hotels across various states, each offering unique guest experiences. WaterWalk Extended Stay by Wyndham brings an innovative approach to the extended stay hotel segment, offering both traditional extended stay suites as well as unfurnished suite options for longer stay lengths. We are seeking a dynamic and experienced Rooms Division Manager to oversee the front office and housekeeping operations. This role is key in ensuring seamless operations, maintaining high standards of guest service, and optimizing room revenue.

Job Summary:

The Rooms Division Manager is responsible for managing and coordinating all activities related to the front office and housekeeping departments. This role ensures that guest satisfaction is maximized through efficient and effective management of daily operations, staff training and development, and adherence to hotel policies and procedures. The Rooms Division Manager plays a critical role in achieving operational excellence and enhancing the overall guest experience.

Key Responsibilities:

Operational Management:

Oversee and manage the day-to-day operations of the front office, housekeeping, and guest services departments. Ensure that all guest rooms and public areas meet the hotel’s high standards of cleanliness and presentation. Monitor room inventory, room rates, and occupancy levels to maximize revenue and occupancy rates. Implement and maintain standard operating procedures (SOPs) for the rooms division to ensure consistency and efficiency.

Guest Satisfaction:

Ensure a high level of guest satisfaction by addressing guest complaints and resolving issues promptly and professionally. Implement guest service programs and initiatives to enhance the overall guest experience. Monitor guest feedback and reviews, taking appropriate action to improve service levels.

Staff Management & Development:

Recruit, train, and develop front office and housekeeping staff to ensure a high level of performance and guest service. Schedule and manage staff to ensure adequate coverage of all shifts and efficient operation of the rooms division.

Financial Management:

Manage the room’s division budget, monitoring expenses to ensure they are within budgetary guidelines. Analyze financial reports related to the room’s division and implement strategies to achieve financial targets.

Collaboration & Communication:

Collaborate with other departments, including sales, revenue, and maintenance, to ensure a seamless guest experience. Communicate effectively with all team members to ensure they are informed of hotel policies, goals, and expectations. Attend management meetings and contribute to the development of hotel policies and procedures.

Compliance & Safety:

Ensure compliance with all health, safety, and security regulations within the rooms division. Maintain knowledge of current industry trends and ensure that the rooms division is operating according to best practices.

Qualifications:

High school diploma or equivalent; additional education in hospitality or related fields is a plus. Proven experience in a managerial role within the hospitality industry preferred. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to work under pressure and handle multiple tasks effectively. Proficiency in hotel management software and Microsoft Office Suite. Strong problem-solving skills and attention to detail. Financial acumen and experience in budget management.

Job Type:

Full-time Schedule:

10 hour shift Day shift Evening shift Holidays Morning shift Overnight shift

Work Location:

In person