Overnight Hotel guest service supervisor Position Available In Henry, Georgia

Overnight Hotel guest service supervisor 3.3 3.3 out of 5 stars 4832 Bill Gardner Parkway, Locust Grove, GA 30248 Come join our team as our next Overnight Manager on Duty /Night Auditor at the Holiday Inn Express, located in the heart of Locust Grove GA Ideal candidate has overnight Full-Time availability.

Principle Responsibilities & Position Purpose:

Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Promotes hotel services, amenities and up sells products to the guests. Answers hotel telephone and directs call to appropriate extension or room. Clearly communicates with guests regarding hotel information and emergencies. Represents the Management in their absences and ensures the maintenance of our IHG/ Holiday Inn express SERVICE Standards in all Guest areas.

ESSENTIAL FUNCTIONS

Ability to work overnight, 11pm – 7am. Ability to work overtime and fill in overnight shift in case an associate calls off. Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirms the room number and rate. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest. Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guests with check out payments or charges. Accepts and records vouchers, credit Cards, and cash payments. Greets customers immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to understands requests, responds with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc. Receives special requests from guests and responds appropriately or forwards requests to appropriate team members for decisions and actions. Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other team members of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested. Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remains calm and alert especially during emergency situations and heavy hotel activity. Answers calls originating from external and internal sources. Directs caller to appropriate extension or room. Verifies last name of guest for all room calls. Assists guests with directions or other required information. Directs hotel staff to assist guests, upon request. Communicates to callers in a clear and concise manner. Inputs/writes messages using proper grammar and spelling. Verifies names and telephone numbers. Properly handles all incoming urgent matters or emergencies for the guests and hotel. Works with hotel management and/or security in order to calmly direct appropriate action. Appropriately documents all emergencies.

ORGANIZATIONAL RESPONSIBILITIES

Position will handle following job duties: Guest Service Concierge Housekeeping Maintenance Breakfast

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Ability to arrive to work on time and when scheduled. Ability to stand on feet up to 8 hours a day and work in a fast-paced environment. Must be highly organized and energetic and possess the ability to get the job done. Strong administration and organizational skills are valuable for this important position. Excellent communication skills, both written and oral. Second language is an asset Working knowledge of Outlook, Opera, Word and

EXCEL QUALIFICATION STANDARDS EDUCATION 2

years college Certificate /degree preferred.

EXPERIENCE LICENSES OR CERTIFICATES

Previous experience in Hotel Management /Front Office Operations preferred. CPR Certificates Preferred. IHG Holiday Inn Express participates in E-Verify. Applicants must have valid and current authorization to legally work in the U.S.

Job Types:

Full-time, Part-time Pay:

$13.00 – $16.00 per hour

Benefits:

Employee discount Paid time off

Schedule:

10 hour shift 8 hour shift

Experience:

Night audit: 1 year (Required) Ability to

Commute:

Locust Grove, GA 30248 (Required) Ability to

Relocate:

Locust Grove, GA 30248: Relocate before starting work (Required)

Work Location:

In person