Hotel Front Desk Manager Position Available In East Baton Rouge, Louisiana

Hotel Front Desk Manager Holiday Inn Express and Suites Baton Rouge, LA Job Details Full-time From $17 an hour 1 day ago Benefits Employee discount Flexible schedule Qualifications Bilingual Resort Multilingual Customer service Mid-level Guest services Phone etiquette OPERA Communication skills Hotel management Full Job Description

• Job Summary
• As a Hotel Front Desk Manager, you will be responsible for overseeing all aspects of the front desk operations to ensure exceptional guest experiences and efficient hotel operations.

• SUPERVISOR EXPERIENCE NEEDED

OPERA PMS SYSTEM EXPERIENCE NEEDED

• Responsibilities
• Manage and supervise front desk staff, including training, scheduling, and performance evaluations
• Train new employees
• Ensure your team is up to date with IHG One Rewards Trainings.
• Ensure smooth check-in and check-out processes for guests
• Handle guest inquiries, requests, and complaints promptly and professionally
• Maintain accurate records of room availability and guest accounts
• Coordinate with housekeeping and maintenance to ensure rooms are clean and well-maintained
• Implement and enforce hotel policies and procedures
• Conduct night audits as needed
• Utilize phone systems to handle incoming calls and reservations
• Skills
• Proficiency in hospitality management software
• Excellent phone etiquette and communication skills
• Strong understanding of hotel operations and guest services
• Ability to work in a fast-paced environment while maintaining a high level of professionalism
• Bilingual or multilingual skills are a plus
• Knowledge of resort or hotel management is advantageous

Job Type:

Full-time Pay:

From $17.00 per hour

Benefits:

Employee discount Flexible schedule

Schedule:

8 hour shift Holidays Weekends as needed

Work Location:

In person