Hotel Guest Services Manager Position Available In East Baton Rouge, Louisiana
Tallo's Job Summary: Our busy hotel in Baton Rouge, LA is seeking a Hotel Guest Services Manager to oversee front office staff, resolve guest issues, and improve hotel profitability through up-selling strategies. The ideal candidate has at least two years of team management experience in hospitality. Compensation ranges from $16 to $19 hourly. Join our team at Holiday Inn College drive for an exciting leadership role!
Job Description
Hotel Guest Services Manager (part of IHG Hotels & Resorts) 3.7 3.7 out of 5 stars Baton Rouge, LA Our busy hotel is looking for an enthusiastic and detail-oriented customer service professional to be our next guest services manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful stay at our property. Other responsibilities include hiring and training staff, resolving guest problems or complaints, and increasing the profitability of the hotel by improving occupancy rates through up-selling strategies. Our ideal candidate has two or more years in a team management role, preferably in hospitality. if you are ready to advance your career with an exciting leadership role!
Compensation:
16 – 19 hourly
Responsibilities:
Utilize up-selling strategies to promote hotel services and amenities to boost occupancy and profitability in the hotel Ensure consistent standards of guest satisfaction by managing the whole front office operations of the hotel Evaluate front-office team members’ performance while also hiring, training, encouraging teamwork, and setting a high level of customer service standards Address all guest complaints, concerns, or incidents in a polite, timely, and responsive manner
Qualifications:
Have superb communication skills, management skills, and multitasking skills Prior hospitality experience of 3 years is required for this position This role requires a strong emphasis on putting the guest first and providing exceptional customer service About Company Holiday Inn College drive is a 140 room full-service hotel on the College Drive I-10 corridor. We offer a full bar and restaurant, huge onsite gym and pool facilities plus a concierge bar on our top floor. We routinely offer 5-star service and amenities for our guests and patrons, look us up for your next group stay or corporate event!
