Front Desk Supervisor Position Available In Orleans, Louisiana

Front Desk Supervisor The Troubadour Hotel New Orleans – 1.0

New Orleans, LA Job Details Full-time Estimated:

$33.3K – $38.9K a year 1 day ago Qualifications Hospitality Mid-level 2 years Hotel experience Full Job Description A Front Desk Supervisor oversees daily front desk operations, ensuring smooth guest check-in/out processes, handling reservations—including OTA bookings—and maintaining service excellence. They supervise staff, resolve guest concerns, coordinate with housekeeping and maintenance, and ensure compliance with security and financial procedures. Strong leadership, customer service, multitasking, and problem-solving skills are essential, along with proficiency in hotel management systems. Prior experience in hospitality and knowledge of occupancy reporting, like STR data, enhance their ability to support operational efficiency. Assisting guests with check-in and check-out procedures Coordinating with housekeeping and maintenance departments to ensure clean and functional guest rooms Handling guest complaints and resolving them in a professional manner Scheduling front desk staff for adequate coverage during peak hours Training new front desk employees on hotel policies and procedures Maintaining accurate records of room occupancy, guest charges, and billing information Monitoring inventory levels and ordering supplies as needed Ensuring guest satisfaction by providing exceptional customer service Managing cash and credit card transactions and balancing daily reports Enforcing hotel policies and procedures to ensure a safe and secure environment for guests and staff.