Director of Rooms Position Available In Barnstable, Massachusetts

Director of Rooms 3.9 3.9 out of 5 stars 297 Shore Road, Chatham, MA 02633

About Us:

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #

PGH-BMC Location Description:

Located along the shores of Chatham, Massachusetts, Chatham Bars Inn, a Forbes Five-Star resort, stands as a timeless beacon of hospitality, blending rich history with modern luxury on 25 oceanfront acres. With over a century of heritage, the Inn has captivated visitors with panoramic ocean views, impeccable service, and a commitment to preserving the essence of New England charm. The Inn has 217 rooms and suites, from the historic Main Inn to dozens of cottage-style buildings with flower-lined brick walkways and breathtaking views. Chatham Bars Inn is one of Cape Cod’s most beloved destinations for family vacations, romantic getaways, and corporate retreats. Guests of the Inn are able to experience a series of authentic, first-hand Cape Cod experiences such as private cabana rentals along the Inn’s private quarter-mile beach, an oceanfront pool, complimentary bike rentals, private bonfires, tennis courts, a full-service spa, and supervised Kids Crew sessions. The nearby 8-acre Chatham Bars Inn Farm provides the Inn’s restaurants with over 100,000 pounds of produce seasonally and offers popular outdoor farm-to-table dinners at the farm each week. Beyond its picturesque setting and luxurious accommodations, Chatham Bars Inn is renowned for its culinary program. The resort has six different dining options, each offering a unique culinary experience showcasing the freshest local ingredients and innovative flavor. From its historic origins to its modern amenities and exquisite dining, the Inn continues to attract visitors with its charm, elegance, and unwavering dedication to excellence.

Overview:

Overall responsibility for managing the overall rooms division with additional responsibilities in managing the recreation and retail departments by ensuring the smooth operation of the front office, bell/valet services, and concierge, with an express focus on housekeeping, public spaces, laundry, loss prevention, and communications in an attentive, professional, friendly, efficient, and courteous manner. The Director of Rooms is responsible for providing all guests with quality service while maximizing room revenue and productivity and developing managers and employees. In addition, the Director of Rooms must ensure that product quality and standards are met and maintained and that optimum five-star service standards are provided to hotel guests by ensuring that all Chatham Bars Inn, Forbes, Leading Quality Assurance, and AAA standards are adhered to. The Director of Rooms will create the rooms, recreation, and retail budgets, business plans, capital expenditures and will manage within approved plans and objectives. Other key responsibilities include but are not limited to: Managing an promoting quality service by staying true to service goals and standard operating procedures Coordinating the organization and administrative functions in all areas of the Rooms Division Implementing short and long term strategies, recommends budgets and manages expenses. Ensure that staffing is maintained at appropriate levels to match business needs and demands Closely monitor the financial performance of all departments with particular attention to the housekeeping expenses to ensure that they are kept in line with budget Ensure prompt response and promote and recognize opportunities to provide guest service above and beyond all expectation Manage the performance of associates within assigned areas which may include performance management, conflict resolution, training, discipline and development Implement procedures that ensure a smooth and efficient arrival and departure process. May fill in for various roles within the rooms department as the demands of business requires Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Ensures front desk completes daily duties. Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests, staff and company assets. Works closely with housekeeping and maintenance to ensure property is maintained

Qualifications:

3 to 5 years’ experience in a comparable position in a luxury property required Forbes Travel Guide Four Star experience required, Five Star experienced preferred Full service resort/hotel experience required Excellent knowledge of all aspects of Rooms Division Operations Superior organizational and administrative skills Keen eye for detail Exceptional guest service and problem resolution skills Demonstrated leadership abilities Ability to work in a fast paced environment and handle high pressure situations Ability to communicate well with customers and all operational departments throughout the Hotel Ability to effectively communicate in English, both verbal and written Ability to work a flexible schedule to include weekends and holidays