Reservations Supervisor Position Available In York, Maine

Reservations Supervisor 2.7 2.7 out of 5 stars 591 Shore Road, Cape Neddick, ME 03902 Job Summary Supervise, train, schedule and evaluate Reservation Agents, ensuring that all procedures are performed to the hotel’s standards. Assist where necessary to ensure optimum service to guests, visitors and other departments. Responsibilities Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Be familiar with all services and features and local activities to respond to guest inquiries accurately. Resolve guest complaints, ensuring guest satisfaction. Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals. Ensure that the Reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands. Document any late or absent employees; maintain accurate and current employee records Collaborate with Director of Optimization on staff coaching opportunities. Schedule and assign staff breaks. Maintain schedule for proper phone coverage. Communicate anticipated business demands daily with each employee (arrivals/departures, group functions, guest requests, etc.). Ensure staff’s knowledge of hotel services, features and amenities. Prepare and communicate assignments to the staff. Assign additional tasks as they arise. Maintain daily, weekly and monthly tracking of statistics and report accordingly. Keep Director of Revenue Optimization abreast of all staff and guest challenges with strategies for solutions. Qualifications 1 year experience as a Reservations Agent, preferably at a 4 star hotel Excellent customer service focus and communication skills Proficient in Microsoft Office products such as Word, Excel and Publisher Exceptional organizational skills Ability to input and access information in the property management system Fluency in English both verbal and non-verbal Needed Attributes Employees must fulfill their performance standards for this position and comply with policies, rules and procedures of the Hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the Hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other Hotel Officials. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.