Hotel Front Desk Supervisor Position Available In St. Louis, Missouri

Hotel Front Desk Supervisor (part of Hilton) 3.2 3.2 out of 5 stars 920 South Taylor Avenue, St. Louis, MO 63110 Job Overview We are seeking a dedicated and experienced Hotel Front Desk Supervisor to join our team. In this role, you will be responsible for overseeing the front desk operations, ensuring exceptional guest experiences, and managing a team of front desk staff. The ideal candidate will possess strong hospitality management skills, excellent phone etiquette, and a passion for delivering outstanding guest services in a hotel or resort environment. Responsibilities Supervise daily front desk operations, including check-in and check-out processes. Train, mentor, and manage front desk staff to ensure high levels of performance and guest satisfaction. Handle guest inquiries and resolve issues promptly to maintain positive guest relations. Maintain accurate records of room availability, reservations, and billing information. Conduct night audits as required to ensure financial accuracy. Collaborate with other departments to enhance the overall guest experience. Monitor phone systems and ensure effective communication within the team. Uphold hotel policies and procedures while providing exceptional service. Requirements Previous experience in hospitality management or a similar role within a hotel or resort setting is preferred. Strong knowledge of front desk operations and guest services. Excellent phone etiquette and communication skills. Bilingual abilities are a plus to cater to diverse guests. Familiarity with night audit procedures is advantageous. Ability to work flexible hours, including nights and weekends as needed. Strong organizational skills with attention to detail in managing reservations and guest interactions. Join us in creating memorable experiences for our guests while leading a dynamic team at our hotel!

Job Type:

Full-time Pay:

From $18.00 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Evening shift

Work Location:

In person