Hotel General Manager Position Available In Buncombe, North Carolina

Job Description:

Virtelle Hospitality is in search of an energetic andexperienced General Manager for the Holiday Inn Express & Suites atthe Asheville Outlet Center. Conveniently located with access tomajor highways, the Blue Ridge Parkway, and large area employers,the Holiday Inn Express & Suites at the Asheville Outlet Centeroffers a unique opportunity for an energetic and driven GeneralManager. Operating within a culture of service and of servantleadership, the General Manager will be responsible for the overallsuccessful and profitable operation of this property. Primaryresponsibilities within this role fall into the following 5categories:

Financial ManagementOperational ExcellenceCultivatingOutstanding Guest ExperiencesTeam Member EngagementCommunityEngagementResponsibilities:

General Oversee and guide the overallsuccess and performance of the hotelLiaise with management companyto set and achieve hotel goalsContinually collaborate with sales,revenue management, human resources, accounting, maintenance andcompany executivesMaximize team potential by balancing operationswith guest, employee, brand & owner satisfactionFinancialManagement Monitor market trends and conduct competitor analysis toensure competitive pricing/offeringsIdentify new businessopportunities and strategies to increase occupancy, ADR and overallrevenueMaintain strong relationships with key clients and businesspartners to drive repeat business & referralsDevelop and managebudgets and forecasting for each departmentMentor departmentmanagers to keep expenses within target levelsMonitor operationalcosts and implement cost-saving measures where possible withoutcompromising guest experiences.

Understanding of cashflow,budget/forecasting. Fiscal control (tracking variances)OperationalExcellence Oversee daily operations to ensure all departments arerunning efficiently and to standardsEnsure compliance with companypolicies, industry regulations, and health and safetystandardsConsistently align operations with the brand standards andvaluesMaintain accurate and compliant records throughout theemployee lifecycleManage daily operations in alignment with annualbrand QA standards & Virtelle’s standardsMaintain a well-kept hotelwith focus on preventative maintenance and cleanlinessUnderstandingof inventory control and labor managementCultivating OutstandingGuest Experiences Drive operations and accountability to ensureconsistent delivery of the highest standard of guest serviceMonitorguest feedback, identify opportunities, and implement strategies toaddress concernsDevelop opportunities to exceed guestexpectationsManage online reputation by actively monitoring &responding to guest reviews and inquiriesMaintain and enhance thehotel reputation through positive guest interactions and proactiveresolution of issues.

Team Member Engagement Lead, coach and developa high-performing team that delivers exceptional guestserviceFoster a supportive and inclusive work environment inalignment with Virtelle’s Culture of ServicePromote a culture ofexcellence, continual improvement and accountabilityRecognize andreward team member contributions and achievementsIdentifyhigh-potential team members – cultivating a leadershippipelineMentor and guide the professional development of departmentleadersAddress and resolve team member concerns and conflicts withempathy and fairnessDevelop and implement strategies to improveemployee retention and reduce turnoverLeverage the genuine companycommitment to work-life balance, job satisfaction and overall teammember well-beingCommunity Engagement The General Manager willidentify new opportunities to engage with and support ourcommunityIdentify community partnerships that can offer uniqueguest experiences & promote return guestsPromote participation incompany-sponsored volunteer opportunities, championing the

Cultureof ServiceQualifications:

The ideal candidate for the GeneralManager at the Holiday Inn Express & Suites will have demonstratedexperience in the following areas:

Minimum of 5 years of experienceas a General Manager of a franchise hotel.

Proven ability to lead,motivate, develop and manage a diverse team of hospitalityprofessionals.

Strong financial acumenDemonstrated experience inmanaging budgets, financial reporting, and revenueoptimization.

Proven track record of driving revenue growth andmanaging expensesExcellent interpersonal and communicationskillsProven ability to build and maintain relationships withguests, staff, and stakeholders.

Exceptional problem-solving anddecision-making skills- with a customer-focused mindset.

Knowledgeof hotel operations, including front office, housekeeping, food andbeverage, sales, marketing maintenance and operationalKPI’s.

Familiarity with hotel management software and systems, suchas PMS systems.

Previous experience with IHG brand propertiespreferred but not requiredStrong organizational and time-managementskills, with the ability to prioritize and delegate taskseffectively.

A commitment to delivering a high level of guestsatisfaction and maintaining a positive hotel reputation.

Technicalaptitude – experience in Microsoft Office & Online Suite ofApplications requiredIn-depth knowledge of

ExcelpreferredCompensation & Benefits:

The ideal candidate for this rolewith be an experienced and passionate hospitality professional.

Virtelle Hospitality is seeking the best candidate for the role andthus compensation will be determined commensurate with experience.

In addition to the salary offered for this role, Virtelle managedproperties offer a competitive benefits package. We value yourhealth and well-being and invest in you. Virtelle Hospitalitycontributes significantly to medical plans, keeping healthcarepremiums low. Additionally, we offer a $15,000 basic life insurancepolicy free to you and free access to Mental Health Care throughthe Employee Assistance Network.

Additional benefits availableinclude:

Dental insuranceVision insurancePet insuranceAncillary lifeinsuranceFree parkingPaid Time OffTravel benefitsGrowthpotentialPI785e81ea77f6-25660-37289019