Front Desk Supervisor Position Available In Mecklenburg, North Carolina

Front Desk Supervisor Hampton Inn & Suites and Tru by Hilton Charlotte Airport / Lake Pointe

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3 Charlotte, NC Job Details Full-time From $45,000 a year 23 hours ago Benefits Free parking Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Customer service English Mid-level Computer skills Guest services Cash handling Communication skills Hospitality management Full Job Description The Hampton Inn & Suites / Tru by Hilton Charlotte Airport is looking for an outgoing and professional Front Desk Supervisor. This dual hotel opened in July 2020 has 219 guest-rooms featuring essential business amenities including Hilton’s four-zone lobby with work spaces, in-room entertainment, a 24/7 market, Meeting Room, 24/7 Airport Shuttle, and a modern fitness center.

Requirements:

• Hilton Experience is Required
• Proficient in PEP Property Management System
• Able to work 2nd shift (3pm-11pm)
• Must have weekend availability.
• This property is a dual-property. There will be a Tru by Hilton in the same building. Total of 219 rooms.
• The Front Desk Supervisor is a member of the Front Office team.

Responsibilities include:

maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor. Flexibility to work days, nights, weekends, and holidays as needed is a must.

DUTIES AND RESPONSIBILITIES

This position is responsible for: handling guest registration and room assignments, accommodating special requests whenever possible; handling guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.; canceling room reservations according to procedures; and any other duties, as assigned.

Qualifications Include:

(not limited to) Previous customer service experience is required. Previous experience in a similar position or within a hotel preferred. Excellent communication skills both verbal and non-verbal. Guest service oriented demeanor is required. Candidate should be willing to go above and beyond for our guests and have a professional, positive attitude. Excellent phone and computer skills. Ability to read and speak English. Previous cash handling experience preferred

Job Type:

Full-time Pay:

From $45,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Free parking Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Ability to

Commute:

Charlotte, NC 28208 (Required)

Work Location:

In person