Front Desk Supervisor | ARRIVE Wilmington Position Available In New Hanover, North Carolina
Tallo's Job Summary: The Front Desk Supervisor position at ARRIVE Wilmington involves overseeing various hotel departments to maintain exceptional guest service and a positive team environment. Responsibilities include managing operations, handling guest complaints, training team members, and ensuring compliance with standards. Candidates should have strong hospitality knowledge, leadership skills, flexibility in scheduling, and previous experience in a similar role. The role offers competitive compensation, benefits, career advancement opportunities, and a collaborative work environment within a growing hospitality company.
Job Description
Front Desk Supervisor | ARRIVE Wilmington ARRIVE by Palisociety 101 South 2nd Street, Wilmington, NC 28401 FRONT
DESK SUPERVISOR
|
ARRIVE WILMINGTON POSITION PROFILE
We’re looking for a Front Desk Supervisor with a collaborative spirit to support our General Manager. The ideal candidate will be prepared to assist with overseeing an array of departments, including Front Desk, Valet, Housekeeping, Property Maintenance, and overnight agents to maintain trusty service for our guests and a positive environment for our team.
ABOUT ARRIVE WILMINGTON
Situated in the heart of the Historic District, steps away from the Riverwalk, ARRIVE Wilmington is a welcoming oasis that seamlessly blends comfort, style and classic Southern charm. From our thoughtfully designed guest rooms, Southern coastal restaurant, and inviting courtyard complete with an outdoor bar and rocking chairs, every corner of the hotel reflects the vibrant energy of the city. If you’re passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at ARRIVE Wilmington!
THE TASK AT HAND
Assisting with the management of all operational functions of the hotel to ensure a smooth operation and a great guest experience. Creating a warm, friendly, and inviting atmosphere that turns first-time hotel guests into regulars. Holding regularly scheduled meetings with team members to keep all departments updated on SOPs, new happenings, and other essential details Ensuring full compliance of hotel operating controls, SOP’s, policies, procedures, and service standards. Assisting with all key property issues including customer service Taking the lead on guest complaints and overseeing service recovery procedures. Ensuring all decisions are made in the best interest of the hotels and management. Liaising with hotel manager in developing and implementing improvement actions and carry out cost savings. Assisting with the procurement of operating supplies and equipment. Managing third-party vendor relationships for essential equipment and services. Leading the charge with training key team members. Coordinating with team members to seamlessly execute special activities and daily functions. Arranging the weekly team member schedule. Supervising all on-property team members while on shift. Becoming a friendly face for hotel guests and team members alike, ensuring colleagues remain accountable for their responsibilities while taking ownership over guest issues and recovery. Leading team members in a positive, effective, and upbeat manner Responding promptly to audits to ensure continual improvement is achieved.
WHAT WE’RE LOOKING FOR
Has a strong working knowledge of and passion for hospitality. Strong leadership skills and is able to build a cohesive team to achieve the highest quality of customer service. Must be completely flexible with scheduling and be open to varied schedules every week based on hotel occupancies. Displays a strong hands-on approach. Thinks critically and objectively. Guest service oriented Strong knowledge of cleaning products Perform any other reasonable duties as required by management. Must be able to work a flexible schedule and shifts including weekends & holidays. Requires mobility and prolonged standing, walking, bending and lifting up to 35 lbs. |Stand or walk a minimum of eight hours. Minimum two years experience in similar position, preferably a luxury hotel setting
WHAT’S IN IT FOR YOU
A competitive compensation package including medical, dental, vision, and life insurance. 401(k) retirement plan (future you will love this one!) Paid time off, holiday pay, and sick pay when you’re under the weather. Career advancement in an organization committed to helping star employees thrive. There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities. Professional development that sets you up for success across multiple hospitality career paths. A collaborative work environment where your creative ideas can come to fruition. Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!) Hands-on training with a nimble team. Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. We are an E-Verify Employer/Somos un empleador de E-Verify.
REQUIREMENTS MORE ABOUT US
Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service. We’re a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we’re always looking for spirited, hardworking, passionate people that can join our team and grow with us!
