Front Office Lead Position Available In Orange, North Carolina
Tallo's Job Summary: The Front Office Lead at Destination by Hyatt The Carolina Inn in Chapel Hill, NC, is a key leadership role requiring strongmunication skills and the ability to provide direction and support to team members. Responsibilities include assisting supervisors, training team members, and managing guest services. Benefits include free room nights, medical insurance, 401K, and more. Ideal candidates have customer service experience and basicputer skills.
Job Description
FRONT OFFICE LEAD
Destination by Hyatt
The Carolina Inn
US – NC – Chapel Hill
FRONT OFFICE
Hourly/Entry Level Employee
Full-time
18.00 Hourly US Dollar (USD) pay basis
Req ID:
CHA005472
Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
The Front Office Lead possesses strong leadership,munication, and relationship skills. They assist in supporting supervisor and managerial leadership, giving direction, and provide support with team member training, scheduling.
We offer excellent benefits:
- 12 Free room nights (after 90 days of service), Discounted and Friends & Family Room Rates upon hire
- Medical, Prescription, Dental and Vision Insurance after 30 days of employment
- 401K withpany match
- Paid Vacation, sick days, new child leave and personal day
- Paid Family Bonding Time (8 weeks, primary caregiver; 2 weeks, supportive caregiver) and Adoption Assistance
- Tuition Reimbursement
- 50% discount in Crossroads
- 20 % discount in gift shop (exception: jewelry, UNC items, alcohol)
- Employee Stock Purchase Plan
- Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
to spend a ‘day in the life’ of a hospitality professional at a full-service hotel via our virtual reality experience.
Qualifications
The primary duties include, but are not limited to: Rooms Control to include rooms blocking, detailing of all arrivals, reviewing all ‘specials’, ‘traces’, and matrix management
Reply to all iing emails in a timely manner
Work with Supervisor and Managers to arrange and execute guest amenities, guest requests and guest recovery efforts
Manage multiple systems to include PMS, POS, Zingle and all other relevant systems
Ensuring all checklists and trainings arepleted in the allotted time
Assisting with answering phone calls, providing guest with hotel facility information and answer questions relating to the hotel and local area
Qualifications
Must have refined verbalmunication skills
Must be proficient in basicputer skills inclusive of MS Office and Opera.
Customer service experience
Must be able to work morning, afternoon or evening shifts, as well as weekends and holidays.
Preferred candidates will have at least one year of customer service experience.
