Area Hotel Operations Manager Position Available In Wake, North Carolina

Area Hotel Operations Manager CHD Property Management Company Raleigh, NC Job Details Full-time From $60,000 a year 14 hours ago Benefits Paid holidays Health insurance 401(k) Paid time off Qualifications Management Facilities management Team development Quality assurance Bachelor’s degree Continuous improvement Senior level Leadership Financial acumen Hotel experience Hospitality management Full Job Description We are looking for a highly driven and experienced Area Hotel Operations Manager to oversee the day-to-day performance and operational success of our growing portfolio of hotels. This role acts as a key liaison between ownership and property-level leadership, ensuring each location operates in alignment with brand standards, financial targets, and guest service expectations. The Area Hotel Operations Manager will work closely with on-site General Managers and their teams to identify performance opportunities, streamline processes, develop talent, and drive results. This role requires frequent travel to all hotel locations, hands-on involvement, and the ability to balance strategic oversight with tactical execution.

Key Responsibilities:

Multi-Property Oversight:

Serve as the primary corporate point of contact for General Managers at each hotel property. Conduct regular site visits to monitor performance, observe team interactions, and evaluate adherence to SOPs and brand standards. Coordinate and support the consistent implementation of operational best practices across all hotels.

Leadership & Team Support:

Partner with hotel leadership to develop and execute property-level business plans. Mentor and support General Managers in managing teams, addressing staffing needs, and building high-performance cultures. Lead by example to promote a guest-first mindset, service excellence, and accountability at all levels.

Performance & Financial Management:

Monitor and analyze property financials (budgets, actuals and forecasts) to ensure targets are met. Identify underperforming areas and develop action plans to improve revenue, efficiency, and guest satisfaction. Assist in setting and tracking performance KPIs across departments and locations.

Guest Experience & Quality Assurance:

Review guest feedback, brand audits, and internal quality assessments to pinpoint opportunities for service improvement. Support GMs in developing service recovery procedures and guest experience initiatives. Drive continuous improvement to increase guest satisfaction and online reputation scores.

Compliance, Safety, and Brand Standards:

Ensure all hotels meet health, safety, brand, guest and regulatory requirements. Conduct periodic audits of property operations, facilities, and documentation. Implement corrective action plans as needed to maintain operational integrity.

Requirements:

Bachelor’s degree in Hospitality Management, Business, or related field (or equivalent experience) Minimum 5 years of hotel operations experience, with multi-property or regional oversight preferred Strong financial acumen and understanding of hotel metrics (RevPAR, ADR, GOP, etc.) Proven leadership and team development experience Ability to travel frequently to multiple hotel properties (75%+) Excellent communication, organizational, and problem-solving skills Knowledge of major hotel brands and systems (Hilton, Marriott, IHG, Choice, etc.) is a strong plus

What We Offer:

Competitive salary + bonus potential Travel expense reimbursement Health insurance PTO and paid holidays Opportunity to grow within a forward-thinking hospitality company Supportive and collaborative corporate team

Job Type:

Full-time Pay:

From $60,000.00 per year

Benefits:

401(k) Health insurance

Schedule:

Day shift Evening shift Holidays Morning shift

Work Location:

In person