Guest Service Leader – Front Desk Supervisor – Fairfield Inn by Marriott Position Available In Grafton, New Hampshire

Are you ready to step into a leadership role where every day is an opportunity to create memorable guest experiences? At Fairfield Inn & Suites Plymouth, NH, we’re a team dedicated to delivering warm hospitality and outstanding service. We’re thrilled to be growing, and we’re on the lookout for a Front Desk Supervisor to lead and inspire our front desk team!

Pay:

$19

• 21 per hour

Schedule/Shifts:

Full-Time

• weekends and holidays
• Flexibility in your schedule

What You’ll Do:

As our Front Desk Supervisor, you’ll be setting the tone for an exceptional guest experience. You’ll lead a team of associates, ensuring smooth day-to-day operations while delivering the genuine care and attention our guests deserve. + Be the welcoming face — Create a friendly and efficient atmosphere for both guests and staff. + Lead by example — Display exemplary professionalism and service that inspires your team. + Empower the team — Train, coach, and support Guest Representatives and Night Auditors. + Take charge — Act as Manager on Duty when needed, ensuring hotel operations run smoothly. + Drive results — Assist with revenue management strategies and produce accurate financial reports. + Keep it consistent — Ensure company policies, procedures, and brand standards are upheld. + Prioritize safety — Stay informed on local health and safety codes and ensure compliance.

Keywords:

customer service, receptionist, administrative, front desk, front desk supervisor Requirements

• Minimum 1-2 years hotel front desk experience required
• + Excellent communication skills, both written and oral, to communicate with guests, potential guests, and fellow employees + Comfortable with hotel computer reservation systems
• Marriott & Fosse knowledge a PLUS + Ability to teach adult learners + Available to work a flexible schedule ( Nights & weekends ) Benefits +

Full Time Benefits:

Health & Dental, PTO & 401K + Brand Wide Hotel Room Discounts + Company Wide Hotel Room Discount Program + Annual Review Program + Extensive Room for Growth + Paid Training