Manager Position Available In Hillsborough, New Hampshire

Manager Sky Zone Manchester NH Manchester, NH Job Details Full-time $45,000 – $55,000 a year 1 day ago Benefits Paid training Health insurance Dental insurance Paid time off Vision insurance Employee discount Qualifications Management Sales Mid-level Microsoft Office High school diploma or GED Bachelor’s degree 1 year Associate’s degree Full Job Description Job Overview As a Manager, you work under the guidance of the Senior Manager and are responsible for all park operations including park safety and cleanliness, membership sales and park revenue, and providing an exceptional guest experience whether they’re enjoying a birthday party, the cafe, or other attractions. You’re excellent at leading by example and leading through your team by fostering a positive work environment, creating and communicating clear expectations, and upholding the highest Sky Zone standards. Qualifications 18 years of age or older and completed high school diploma or equivalent education. Have completed your high school diploma or equivalent education; Associates or Bachelor’s degree preferred. Have a minimum of 1 year of overall management experience in a high customer volume industry Have at least 2 years of sales experience; membership sales preferred. Have demonstrated experience hitting or exceeding company KPI’s. Possess basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems. Are available to work nights, weekends, and holidays as needed. Are results-driven, reliable, detail-oriented, and organized. Are able to stand for long periods of time. Physical Requirements Ability to both remain stationary and move around the park for long periods of time to accommodate guest, park, and safety needs and requirements. Ability to lift and/or move a minimum of 20 pounds. Ability to frequently communicate and interact with employees and customers in a busy and often loud indoor environment. Responsibilities Under the direction of the Senior Manager, the Manager oversees daily park operations and 3 key areas that make our parks stand out:

Team Members & Customer Service Be a hands-on leader and role model able to support the team by executing any park position as needed. Develop Assistant Managers to become excellent leaders, operation experts, and business savvy. Oversee the training Assistant Managers are providing to all park team members. Create a positive park culture by recognizing accomplishments and learning what motivates team members so we can be successful together. Own and oversee all phases of employment including hiring, training, monitoring growth and progress. Additionally, a Manager is responsible for any discipline and termination of team members as necessary. Be an effective park liaison through consistent communication across all departments and our corporate team. Provide memorable moments for our customers by being proactive, responsive, and engaged in their experience while they’re at the park. Any customer service issues that arise, is it expected that the Manager will continue to provide an awesome experience through the listening, discussion, and resolution of issues and completing the necessary follow up and documentation. Revenue & Expense Management Be a strategic leader by managing park operations and expenses according to Profit & Loss (P&L) statements; Oversee purchases, inventory, and additional park costs. Drive the achievement of park revenue goals in the areas of membership sales, birthday parties, and special events. Work collaboratively with the marketing team to develop and/or coordinate park promotions and marketing strategies. Train employees of each department how they contribute to park revenue goals. Develop Front Desk Agents to execute a successful sales process and learn effective sales strategies. Ensure Front Desk, Party Hosts, and managers understand their key performance metrics (KPI’s). We strive to be a positive staple of every community; work hard to develop and cultivate positive relationships within the local community. Get creative! We love supporting managers that think outside the box and enjoy executing on new ideas. Facility Compliance & Safety Oversee and evaluate the efficiency and effectiveness of each department, implement processes accordingly. Ensure all team members are properly trained on appropriate safety precautions, responses, and reporting; make sure they are compliant with all company and OSHA safety requirements. Check and monitor park attractions and equipment daily to ensure everything is safe and fully operational. Complete related work orders, maintenance reports, or additional required documentation and close any attractions if necessary. Adjust staffing levels to meet safety demands. Complete inventory reports for facilities, parties, food & beverage, and vending. Key Performance Metrics The Manager is responsible for driving the success of overall park business goals including (but not limited to) membership sales, birthdays and events, labor/payroll %, NPS, safety, compliance, and staffing. Starting compensation ranges from $45,000 – $55,000 base pay + bonus opportunity and is based on qualifications, experience, and performance. Competitive benefits package includes medical, dental, and vision.

Job Type:

Full-time Pay:

$45,000.00 – $55,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance

Work Location:

In person