Hotel Assistant Front Desk Manager Position Available In Cape May, New Jersey

Hotel Assistant Front Desk Manager 3.1 3.1 out of 5 stars 1317 Beach Avenue, Cape May, NJ 08204

Job Summary:

Responsible to assist in the supervision of the front desk and night audit teams with the primary focus on guest satisfaction.

Job Responsibilities:

Maintain complete knowledge of hotel systems and operations; including property management systems and Night Audit procedures. Assist in the training, developing, coaching and discipline of all Front Desk staff. Enforce standard operating procedures and Company policies. Ensure all required training for new hires is complete according to standards. Ensure Front Desk staff have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events. Ensure accuracy of all guest charges by continuously reviewing for accuracy and legitimacy. Handle guest complaints, accident reports, and incident reports and investigate as directed by the Senior Front Office Manager in adherence with all hotel requirements. Monitor employee interaction with guests and each other to ensure prompt and courteous service; resolve discrepancies with respective employees. Handle disputed charges by guests courteously, following proper procedures. Ensure proper security is maintained over all cash funds, deposits and safes at the Front Office. Maintain procedures for credit control and handling of financial transactions. Monitor and ensure all cashiering procedures comply with Accounting policies and standards. Review previous night’s no-shows and ensure billing of such. Review arrivals report for accuracy. Work closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and report guest concerns. Review resumes for arriving groups; organize and coordinate master accounts and check-in/pre-registration procedures. Review requests for late checkouts and approve according to policy; communicate with housekeeping accordingly. Serve as acting MOD in the Senior Front Office Manager’s absence. Assist with Front Desk duties when necessary including, but not limited to, guest check-in / check-out, booking reservations over the phone and responding to customer inquiries regarding hotel services, room rates, entertainment schedules and restaurants. All other duties as assigned.

Job Requirements:

High school or equivalent education required At least three (3) years of previous Hospitality experience; at least one (1) year of previous experience as a Front Desk Supervisor is preferred. Ability to speak, read and write fluent English; other languages beneficial. Professional communication skills, both written and verbal. Problem solving, reasoning, motivating, organizational and training abilities. Proficient with Microsoft Office, including Outlook, Word and Excel. Advanced knowledge of property management systems; Opera systems preferred. The ability to positively communicate and instruct employees and offer training and guidance to entry-level employees. Ability to work flexible hours in a 24 x 7 operation; including nights, weekends and holidays. Ability to frequently sit, stand, bend, climb, kneel, and move about the facility. Must be able to carry, lift or pull items weighing up to 50 pounds.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Evening shift Every weekend Holidays Monday to Friday Nights as needed

Experience:

Hotel Front Desk:

3 years (Preferred) Ability to

Commute:

Cape May, NJ 08204 (Required)

Work Location:

In person