Hotel Front Office Manager Position Available In Cumberland, New Jersey

Hotel Front Office Manager Tower Hospitality Vineland, NJ 08360 Overview We are seeking a dedicated and experienced Hotel Front Office Manager to oversee the daily operations of our front desk team at our esteemed hotel. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional guest experiences. This role is pivotal in ensuring that our guests receive outstanding service from check-in to check-out, while also managing the front office team effectively. Responsibilities Supervise and coordinate daily front office operations, including guest check-in/check-out processes. Ensure high standards of customer service are maintained at all times. Manage reservations, room assignments, and guest inquiries with efficiency and professionalism. Train, mentor, and evaluate front desk staff to enhance their performance and service delivery. Handle guest complaints and resolve issues promptly to ensure satisfaction. Maintain accurate records of occupancy, revenue, and other key metrics for reporting purposes. Collaborate with other departments to ensure seamless operations and guest experiences. Oversee the use of phone systems and ensure proper phone etiquette is practiced by staff. Skills Proven experience in hospitality management or a similar role within the hotel industry. Strong customer service skills with a focus on guest satisfaction. Excellent phone etiquette and communication skills; multilingual abilities are a plus. Familiarity with front desk operations and hotel management software. Ability to lead a team effectively while fostering a positive work environment. Bilingual candidates are highly desirable to cater to diverse guests. Strong organizational skills with attention to detail in managing daily tasks and responsibilities. IHG/Wyndham Hotel Experience a PLUS – Opera Cloud / Opera PMS Join our team as we strive to create memorable experiences for our guests through exceptional service and hospitality!

Job Type:

Full-time Pay:

$43,000.00 – $50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Free parking Health insurance Paid time off Referral program Retirement plan Vision insurance

Schedule:

8 hour shift Evening shift Holidays Weekends as needed

Experience:

Hotel Front Desk:

2 years (Required) Shift availability: Night Shift (Required) Ability to

Commute:

Vineland, NJ 08360 (Required)

Work Location:

In person