HOTEL GENERAL MANAGER Position Available In Cumberland, New Jersey

HOTEL GENERAL MANAGER 2.2 2.2

out of 5 stars 1386 South Delsea Drive, Vineland, NJ 08360 JOB

DESCRIPTION

General Manager

REPORTS TO

Director of Hotel Operations SUMMARY The General Manager is responsible for creating and maintaining customer‐driven operations with a vision that inspires hotel associates to do their very best. The GM will oversee the quality process to ensure guest satisfaction by consistent delivery of both product quality and service and strive to achieve the hotel’s financial objectives to its ownership. This position requires experience in all phases of hotel management, including sales, marketing, human resources, food and beverage, budgets, forecast, management rooms, housekeeping and maintenance.

JOB DUTIES

Train associates in the various departments on how to perform their job duties to the best of their abilities while in accordance with established objectives, policies and procedures set by the management company Keep “open communication” between corporate, management and associates Have full knowledge and understanding of the company handbook, SOP’s and processes while adhering and enforcing those in a fair and consistent manner Provide disciplinary action when needed or if necessary Provide associates with the tools they need to perform their jobs Take immediate actions on problems that are encountered within the Hotel Participate and conduct Daily/Weekly/Quarterly team meetings Promote teamwork and associate moral Hiring, disciplining and terminating of all employees will be adhered in conjunction with the corporate HR department Evaluate assigned staff performance on a ninety‐day and annual basis Maintain personnel files and records in compliance with the corporate policies and procedures Coordinate Orientation program with newly hired associates following HR guidelines Forecasting and budgeting annually in conjunction with the corporate controller, as well as achieving and monitoring the hotel business plan Complete monthly performance review sheets to determine whether budgeted operational goals have been achieved and analyze variances Monitor department salary and hourly wage structure Learn, understand, and refer to the Standard Operating Procedures manual Follow safety and security procedures and rules Have an enthusiastic, optimistic, and helpful attitude to all associates and guests Assist other Team members and/or Managers when needed Monitor service trends by speaking with guests and reviewing written guest comment cards and guest tracking information to ensure brand service standards are achieved Resolve all service issues via written communication or phone calls to complete satisfaction of hotel customers Recognize associates for demonstrating outstanding service initiative with guests and fellow associates Understand competitive market conditions and communicate this information with the sales team Participate in developing hotel’s direct sales plan, pricing strategy. Ensure group meeting arrangements are completed and executed Represent the hotel in the market and develop relationships with key accounts Review inventory control and selling strategy daily Perform hands‐on duties as needed to deliver guest services Ensure meal service meets proper food handling sanitation requirements Responsible for sanitations standards via daily inspection of 10% of total guest rooms, public area, grounds, storage/work areas and all food service areas Ensure that preventative maintenance programs are completed on schedule and meet brand quality standard and accommodate the safety and comfort of guests and associates Maintaining adequate ordering/receiving and inventory controls for all departments Any other duties and responsibilities as required or requested by the Corporate Office

BENEFITS

Team Travel Benefits PTO Matching 401K Medical, Dental Bonus Program

REQUIREMENTS

High School Diploma or equivalent, advanced education preferred or a combination of education and experience Minimum of 2 years’ experience in hotel management. Ability to work a minimum of 50 hours a week that may include weekends, holidays, and evenings Able to effectively communicate both verbally and in writing Basic mathematical skills required Bi-lingual in Spanish and English is strongly preferred Must be eligible to work in the

U.S. IHG GM

Experience a PLUS Opera Experience a

PLUS PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, bend, kneel, stoop, use hands to finger, handle or feel; and reach with hands and arms. Must be able to lift, push, pull, and move a minimum of 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITY

This position supervises all staff

WORK ENVIRONMENT

This job operates in a professional environment. This role may be expected to use standard office equipment such as computers, phones, copiers, filing cabinets and fax machines. May be exposed to waste, infectious waste, diseases, conditions, etc. that are consistent with hotel housekeeping.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a Full time salary position. Days and hours of work are typically 5 days per week 10 hours per day. Extended hours may be required as job duties demand. Position must be prepared for winter conditions.