Front Desk Manager Position Available In Albany, New York

Front Desk Manager The Inn at Century House

LLC – 5.0

Latham, NY Job Details Full-time $21 – $24 an hour 13 hours ago Qualifications Microsoft Word Microsoft Excel Microsoft Outlook Sales Customer service Mid-level Windows High school diploma or GED Front desk Computer skills Communication skills

Full Job Description Description:

Assures the highest possible visitor and guest satisfaction level by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries while delivering a positive first and last guest impression, leaving them eager to return and tell others of their experience.

PRIMARY DUTIES AND ACCOUNTABILITIES

Room Assignments, Changes, and Issues Checks guests into and out of the hotel in an accurate, speedy, and courteous manner. Efficiently handles all payments received, whether cash, credit card, checks, or traveler’s checks. Balances/verifies all monetary transactions in the appropriate accounts. Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained. Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service, and maintenance issues. May direct other staff, such as housekeeping, so the hotel and guest rooms are prepared to guest satisfaction. Balances and verifies cash drawer. Documents and runs report correctly per each assigned shift. Fulfills and delivers guest requests to room. Check-in Choice Privilege members per brand standard. Guest Service Offers guests assistance whenever possible and in a friendly, professional manner. Uses effective customer service skills when resolving customer relations issues. Answers inquiries pertaining to hotel policies and services. Responsible for resolving or escalating customer relations issues. Provides directions to customers. Must respond to and follow up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations. Responsible for positively representing and promoting the property while always looking for group and future sales opportunities. Maintains thorough knowledge of Choice Advantage. Ensures systems and procedures are in place and followed for guest safety and security. Assists guests with luggage. Other Duties as Assigned Ensures that the lobby and front desk area is clean, organized, visually appealing, and well-stocked with all necessary supplies. Performs light housekeeping in the lobby. Performs property inspections. Inspects rooms if needed. Assists with breakfast service if needed. Correctly compiles, completes, and distributes reports to all management and relevant staff. Reports any maintenance, security, or safety issues to the appropriate staff. Other duties as assigned. Management/Supervisory Schedules all front desk associates. Manages the front desk schedule. Responsible for covering call outs. Trains new hotel associates. Provides ongoing coaching and development to front desk associates.

Requirements:

SKILLS, EDUCATIONAL BACKGROUND, AND EXPERIENCE

High School Diploma or GED preferred. Previous front desk experience is highly preferred. Prior experience with windows-based software, including Microsoft Word, Excel, and Outlook, is highly preferred. Excellent organizational and prioritization skills. Ability to work well and collaborate with others. Superior customer service skills. Excellent communication skills. May be required to stand for an extended period of time. Able to work a flexible schedule. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to utilize the Choice Advantage computer program. While performing the duties of this job, the employee is regularly required to stand, use hands, reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.