Hotel Front Office Supervisor Position Available In Albany, New York

Hotel Front Office Supervisor Buffalo Lodging Associates

• 3.5 Latham, NY Job Details Part-time $15.50
• $17.

00 an hour 23 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Employee assistance program Vision insurance 401(k) matching Life insurance Referral program Qualifications Hospitality Microsoft Excel Customer service Mid-level High school diploma or GED Driver’s License Computer skills Hotel experience Full Job Description TownePlace Suites Albany Airport/ Latham

• 5 Forts Ferry Road, Latham, New York 12110 The TownePlace Suites Latham is seeking a Front Desk Agent to join their team! We’re centrally located to Saratoga Race Course, RPI, SUNY Albany and Siena College and Downtown Albany is only 10 miles south. There are 114 pet friendly rooms consisting of studio, 1
• and 2-bedroom suites with fully equipped kitchens, free Wi-Fi and smart TV’s.

An indoor heated pool and fitness center are also available with safety restrictions in place. The TownePlace Suites Latham is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. The Front Office Supervisor is responsible for coordinating the front office operations of the hotel while providing support to the management team, including but not limited to light administrative work on top of assigned front desk duties. This position requires open availability (days, evenings, overnights, weekends and holidays).

Responsibilities include:

Assists in overseeing guest services and front office operations; ensuring superior service is a priority. Foster a positive, cooperative work environment between front office staff and management. Supervise the Front Office team. Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and disciplining employees; planning, assigning, directing work, addressing complaints and resolving problems.

Front Desk Duties:

Greeting guests, complete the check-in/ check-out procedure through the Property management system while obtaining and storing pertinent information. Taking reservations from incoming callers inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest. Handles cash, credit card information and goods at the property Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.

Typical Schedule:

The Front Office Supervisor position assists the Front Office Manager and the overall front office operation so all shift availability is required.

Morning Shifts:

7 AM

• 3

PM, Evening Shifts:

3 PM

• 11 PM, occasional

Overnight Shifts:

11PM-7AM. Weekend Availability is needed.

About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring:

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows: Customer Service experience, in a hotel setting preferred. Marriott experience is a plus. High School diploma or equivalent is preferred. Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred. Must have valid drivers license, and acceptable driving history subject to company approval .

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets

• our employees
• healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: $17.50
• 19/ hr Paid Weekly (Every Friday!) Medical, Dental & Vision Insurance Competitive 401 (k) Retirement Savings Plan with Generous Employer Match Paid Vacation and Sick Time Paid Holidays Tuition Reimbursement Flexible Spending Account Company Paid Life Insurance Company Paid Short-Term Disability Insurance Long-Term Disability Insurance Employee Assistance Program Hotel Discounts
• for

You, Your Friends and Family Wellness Programs Monthly Employee Appreciation Activities & Events Learning and Development Opportunities Employee Referral Program Job Type:

Part-time Pay:

$15.50

• $17.

00 per hour

Schedule:

8 hour shift Evening shift Morning shift Weekends as needed Ability to

Commute:

Latham, NY 12110 (Required) Ability to

Relocate:

Latham, NY 12110: Relocate before starting work (Required)

Work Location:

In person