Senior Venue Manager (Walden Galleria) Position Available In Erie, New York

Senior Venue Manager (Walden Galleria) 3.6 3.6 out of 5 stars 1 Walden Galleria # Level, Buffalo, NY 14225 Billy Beez is the ultimate indoor play park for kids and kids-at-heart! Our 25,000

• sq.

ft. play parks offer a variety of features and activities. From slides to sports courts, tunnels to towers, ball blasters to bouncy trampolines, adventure is always right around the corner at Billy Beez. The Senior Venue Manager ensures that Park and its Employees are following all Policy, Procedure and Legal requirements. Snr. Venue Managers stays up-to date on company Standard Operating Procedures and Policies and apply them to their assigned locations’ practices to minimize executional, customer experience, financial and legal risk – in line with our Mission Statement, Safe, Secure, Clean and Fun environment for All Ages Functioning as direct corporate liaison the Snr.

Venue Manager:

• Oversees all aspect of the day to day operations and execution standards of the Park
• Completes daily and weekly audits to monitor adherence to policies and procedures
• Evaluates team members’ knowledge, educates them on work related policies and procedures
• Immediately corrects and improves areas of the business that do not meet company standards and legal requirements

Areas of Responsibility:

(include but not limited to)

• Revenue Generation / Budget Accountability
• Brand Policy and Procedure Compliance
• Labor Law Compliance
• Safety / Security / Facility Cleanliness Standards
• Customer Experience / Brand Representation Standards
• Employee Behavior / Customer Service Standards
• Event Execution Standards etc

Job Requirements:

3-5 years of relevant experience

• Management and Leadership
• Operational Excellence
• Payroll and HR Management
• Facility Management

Customer Service Excellence Job Type:

Full-time Job Type:

Full-time Pay:

$26.44 per hour

Benefits:

Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Schedule:

Holidays Monday to Friday Weekends as needed

Work Location:

In person