Operations Manager Position Available In New York, New York

Operations Manager 6 Columbus – Central Park Hotel New York, NY Job Details Full-time $60,000 a year 3 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications English Mid-level Assistant manager experience High school diploma or GED Supervising experience Bachelor’s degree Front desk 1 year Leadership Communication skills Hotel experience Full Job Description Under the general guidance of the Director of Operation, oversee the daily operations of the Reception, HSKP and Engineering Department. Ensure operation departments and communications meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and all hotel departments in the absence of the

Director of Operations Duties & Functions:

• Supervises the preparation of scheduling for Operation Departments.
• Approves payroll for Operations Department.
• Evaluates the job performance of each operation employee.
• Maintains working relationships and communicates with all departments.
• Maintains master key control
• Verifies that accurate room status information is maintained and communicated.
• Immediately resolves guest problems quickly, efficiently and courteously.
• Checks cashiers in and out and verified banks and deposits at the end of each shift.
• Enforces all cash-handling, check-cashing, and credit policies.
• Other duties as assigned by management or ownership
• Ensure efficient guest registration, check out and telephone service.
• Observe operations and ensure that established procedures are completed in accordance with policy and procedure, i.

e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly. Observe front desk and telephone attendants and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner. Assist in new-hire and on-going training. Direct and assist operation departments in organizing breaks, ensuring that all work is completed efficiently and according to schedule. Ensure all necessary reports and forms are completed daily

• Other duties as assigned by Director of Operations.
• Ensure work is completed to include, shift closings, room deposits, refunds and rebates, all necessary paperwork is completed. Supervise the operational activities of the team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins.
• Managing same day rooms inventory and Yield Management Responding immediately to all emergency situations, complete necessary incident reports, follow up with guests and staff.
• Ensure all departmental service standards and sequences of service are being upheld.
• Keep control of daily financial reports; update checks books and balances profit and loss at the end of each month
• Control costs, as well as labor costs, improving departmental revenues.
• Keep controls of purchasing systems.
• Observe, teach, and develop employees.
• Ensured all grounds are maintained according to 6 Columbus Central Park Hotel standards. Train and develop team to meet standards.
• Responsible for monitoring payroll for staff and controlling operating expenses.
• Managed Capital Expenditure projects
• Created new initiatives to improve efficiency of guest standards and operational improvements.
• Establish a relationship with other companies in the hospitality industry.
• Able to inspect guest rooms and guest floor corridors upholding the highest of standards.

Specific Job Knowledge & Skills:

• High school Diploma or equivalent education required. Bachelor’s Degree preferred
• One-year hotel front office and housekeeping experience required. Supervisory experience preferred
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Ability to multitask, work in a fast-paced environment and have a high-level attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.
• Become Fire Safety Director in first 18 months of employment with 6

Columbus Central Park Hotel Physical Abilities:

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Stand, sit, or walk for an extended period or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include extend hours, weekends and holidays.

• The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.

Job Type:

Full-time Pay:

$60,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

10 hour shift 8 hour shift Day shift Evening shift Holidays Night shift Overnight shift Weekends as needed Ability to

Commute:

New York, NY 10019 (Required) Ability to

Relocate:

New York, NY 10019: Relocate before starting work (Required)

Work Location:

In person