Inn Operations Manager Position Available In Oneida, New York

Inn Operations Manager 3.4 3.4 out of 5 stars

Verona, NY Job Requirements Salary Range:

$68,365 – $82,039 yearly The Inn Operations Manager is responsible for the comprehensive oversight of all Inn operations, ensuring service standards are consistently met. This role includes managing housekeeping and front desk staff, scheduling to ensure optimal coverage, and enforcing company policies. The manager addresses guest inquiries and complaints with professionalism, collaborates with various departments for seamless guest experiences, and oversees room inventory and pricing. Additionally, the manager ensures property maintenance, monitors gaming areas, enforces age verification, and maintains internal controls. Responsibilities also include budget preparation and maintaining the breakfast area. This position requires a proactive approach to operational efficiency and guest satisfaction. What you will do as an Operations Manager at

The Inn:

Effectively manages all aspects of Inn operations; ensuring service standard levels are consistently met. Inspects rooms daily to ensure standards are being met. Effectively manages Housekeeping and Front Desk staff to ensure areas are being run in accordance to departmental policies and procedures. Effectively schedules all staff to ensure sufficient front desk and housekeeping coverage at all times. Ensures front desk employees maintain complete knowledge of, and follow all company and departmental policies and procedures. Maintains sufficient levels of all Inn materials and supplies. Orders needed materials in a timely manner. Regularly ensures that all systems are in working order and maintains complete knowledge of all system applications (ie. P.M.S., Electronic Keys, Telephone System). Effectively answers guest questions, solves problems, and handles all complaints in an appropriate and professional manner. Consistently maintains a professional working relationship with Accommodations, Front Services, Tower Front Desk and Front Services to ensure a seamless guest experience. Manages room blocks, hotel forecast and pricing of hotel rooms at the direction of the Yield Specialist and Director of Hotel Operations. Maintains responsibility for Inn room inventory. Works closely with Grounds and Facilities to maintain property aesthetics. Maintains complete knowledge of property management system and trains others on its intricacies. Completes period end variances and yearly budget. Ensures breakfast area is properly maintained. Develops and maintains full knowledge of Turning Stone property and amenities and familiarity with surrounding area and attractions to be able to assist with guest inquiries Regularly monitors gaming area to ensure slot machines are clean and operational and removes trash and debris. Limits underage access to restricted areas. Follows all age verification procedures for gaming activity. Instructs guests in a friendly and respectful manner. Maintains knowledge of slot machines games and accurately instructs guests on their operation and on any available gaming incentives or promotions. Works collaboratively with Turning Stone staff to include gaming, technical, TS Rewards, and Cage staff to ensure accurate and efficient gaming operations at the Inn. Participates in jackpot payout process in accordance with internal/department control procedures when necessary. Participates in jackpot payout process in accordance with internal/department control procedures when necessary. Maintains appropriate internal controls and separation of duties between gaming cashier responsibilities and slot machine key access. Accurately performs fills from the gaming vault to the gaming drawer in accordance with internal controls.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures. Work Experience To be successful as an Operations Manager, you’ll need: Must have at least a 2-year college degree. Must have experience in a leadership role in a resort atmosphere. Hotel front desk and housekeeping experience is required. Must be able to accommodate a flexible work schedule. Must possess computer skills, with experience in Microsoft Office (Word, Excel, etc.). Must possess excellent communication and leadership skills.

What we v alue:

Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service. Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career. Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work. Benefits Why choose Turning Stone Enterprises? Paid weekly Variety of schedules Paid time off Tuition assistance Career-building professional development Discounts from dining to fuel to concerts Team Member appreciation events Quality healthcare and dental benefits A robust 401k retirement plan

Dealer School Finance Scholarship Program Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center. With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you’re starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!