Experience Manager Position Available In Suffolk, New York

Experience Manager HF Hotel Owner LLC Greenport, NY 11944 Experience Manager –

Harbor Front Inn Location:

Greenport, NY Reports to: General Manager / AGM About the

Role:

Harbor Front Inn is seeking a dynamic, poised, and service-obsessed Experience Manager to lead our front-of-house operations while curating high-touch, personalized guest experiences from arrival through departure. This role bridges the best of hotel operations, fine dining service culture, and elevated concierge-style hospitality to ensure every guest interaction is thoughtful, memorable, and aligned with our brand values.

Key Responsibilities:

Guest Experience & Service Leadership Serve as the face and soul of Harbor Front Inn’s guest experience—greeting guests with a sense of grace, warmth, and intuition Anticipate guest needs and deliver highly personalized service at every touchpoint (arrival, in-stay, and departure) Develop and implement thoughtful arrival and departure experiences, including room staging, welcome notes, and special occasion recognition Act as lead concierge, curating bespoke itineraries, making local recommendations, and facilitating reservations or experiences that reflect the spirit of Greenport and the North Fork Front Office Operations Oversee all front desk operations, ensuring seamless check-ins/outs, billing accuracy, and team performance Train, schedule, and mentor front desk agents and bell staff to embody a guest-first, high-touch service philosophy Monitor and improve daily service standards, lobby ambiance, and cleanliness of front-of-house areas Collaborate with housekeeping and maintenance to ensure rooms and public spaces meet brand and operational standards Brand & Experience Development Support implementation of property-wide service rituals and amenities that reinforce Harbor Front Inn’s identity Partner with Marketing, F&B, and Corporate to align on guest messaging, on-site activations, and programming Assist in experience mapping and feedback loops to continuously refine and elevate guest interactions Maintain relationships with local partners (wineries, restaurants, artists, etc.) to expand our guest offerings

Ideal Candidate Profile:

3+ years of experience in hotel front office or luxury guest services; experience in fine dining or concierge roles highly preferred A natural host with exceptional interpersonal skills, polished presence, and an eye for detail Proven ability to lead a team with empathy, accountability, and operational precision Strong organizational and multitasking abilities, with a calm and composed demeanor Familiarity with hotel property management systems (PMS), booking engines, and POS systems Deep knowledge of Greenport and the North Fork region is a plus

Perks & Culture:

At Harbor Front Inn, we believe hospitality starts with how we treat our team. We offer a collaborative environment, meaningful opportunities for growth, and a chance to help shape a guest experience that feels genuine, warm, and unforgettable.