Hospitality Professional Position Available In Suffolk, New York

Hospitality Professional Hotel Moraine 62005 Route 48, Greenport, NY 11944 Overview We are seeking a dedicated a Hospitality Professional to continue to grow Hotel Moraine into the premier Family Friendly Resort on the

North Fork of Long Island Job Purpose:

Responsible for the overall management of the property to include but not limited to: profitability, guest service, product quality, risk management, and overall cleanliness and maintenance of the hotel property. Effectively lead line-level employees, utilizing a participative style – this means effective communications, timely coordination, problem solving and follow-up. Provide the vision, leadership and strategy to inspire the team to deliver exceptional service and drive financial success. Duties & Functions Assist GM’s with overseeing all aspects of operations by exercising demonstrated knowledge and experience in management, food and beverage, rooms, housekeeping, maintenance and security/life safety. Responsible for working with line level staff to ensure they are compliant with Hotel operations and standards. You will work with the GMs on what items are well received, and take feedback from GMs, ownership and guests on what is and is not working. Management background and an obvious passion for the hospitality industry. Your passion for service is contagious and you are a natural coach that loves to build effective teams and inspires individuals to do their best.

• Ensure general maintenance and cleanliness of all public space areas including lobby, public restrooms, ground floor, exterior including parking lot and front entrance, lawn, beach, bluff cottage, gym, pool deck, room corridors and rooms themselves
• Inspect guest rooms for cleanliness, collateral and property standards
• Communicate with housekeepers for daily cleaning pattern of rooms
• Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.

Ensure the team and property are delivering a memorable guest experience and exceeding expectations throughout the entire guest cycle from the time of booking, to arrival, on-site, departure and post stay. Utilizes an “open door” policy and reviews team member engagement results to identify and address team member problems or concerns Fosters team member commitment to providing exceptional service; participates in daily stand-up meetings; and models desired service behaviors in all interactions with guests and team members Demonstrates and communicates drivers of guest satisfaction; ensures core elements of service strategy are in place to produce the desired results. Pulls together resources to resolve guest and operational issues and impact results Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction Observes and practices service behaviors of team members and provides feedback to individuals and/or supervisors Staff and all issues will be reported to you when GMs is off duty or unavailable

• Review Front Office results in maximizing rooms revenue.
• Ensure Food & Beverage leaders/staff are maximizing the potential of the café & bar, both in revenue and experience, and delivering bottom line results.
• Ensure that training is an ongoing function at the hotel and includes new employees as well as existing employee training.
• Maintain proper levels of staffing, both to minimize turnover and optimize the labor models to ensure labor costs are in line with budget and forecasts.
• Ensure property is engaged and following the company Guiding Principles always. Build a rapport with ownership and consultants. You partner closely with your owner and work to understand their priorities and meet their expectations. Proven Management Style & Abilities in regards to: Possess integrity as proven through sound business ethics
• Problem-solver and self-starter with strong work ethic Strong leadership skills Functions well under pressure Effective verbal and written communication skills Planning short and long-range goals Forecasting along with total hotel profit and loss analysis Proficiency with MS Word, Excel, PowerPoint amongst other vital hotel systems/software Excellent organizational and time management skills Ability to take initiative and multi-task Work independently, prioritize work and ask for clarification when needed

Specific Job Knowledge & Skills:

College Degree in Business, Hospitality, or Related field preferred Minimum of one to two (1-2) years in an Executive Level leadership position, preferably in an upscale, independent and/or lifestyle branded hotel Minimum of two (2) years Hotel operational experience preferred Possess a gracious, friendly, and fun demeanor Work in a fast-paced environment and have a high-level attention to detail Strong, effective, verbal and written communication skills in English Maintain positive and productive working relationships with all departments Standard Physical Abilities in regards to: Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity Stand, sit, or walk for an extended period of time or for an entire work shift Reach overhead and below the knees, including bending, twisting, pulling, and stooping This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the General Manager or Owners. The employee will actively follow hotel policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.

Job Type:

Full-time Pay:

From $25.00 per hour Expected hours: 40 – 50 per week

Benefits:

Paid training

Shift:

10 hour shift 8 hour shift Day shift Evening shift

Work Location:

In person