Resort Hotel Front Office Manager Position Available In Sullivan, New York

Resort Hotel Front Office Manager 3.2 3.2 out of 5 stars 356 Villa Roma Road, Callicoon, NY 12723 About us

VILLA ROMA RESORT AND CONFERENCE CENTER

In the Catskill Mountains Experience a hotel stay like no other at Villa Roma Resort & Conference Center located in the Catskill Mountains. Whether you’re planning your family vacation, a family reunion, youth outing, wedding, bus tour, conference, corporate event, meeting, religious retreat, golf outing, day trip, or a ski trip, our accommodating staff will make your stay a memorable one.

https:

//villaroma.com/ Open Position Front Office Manager Year-Round Resort with indoor and outdoor activities Flexibility is required as working hours may vary and include weekends & holidays The Front Office Manager leads all front-of-house operations, ensuring exceptional guest experiences while maintaining operational excellence; Manages all Front Desk Agents, Bell Staff, Concierge Services, Reservations, Guest Relations and Shuttle Drivers. This hands-on leadership role combines strategic oversite with direct guest service responsibilities, requiring both management expertise and practical hospitality skills. Responsibilities and requirements include, but are not limited to, the following: Bachelor’s degree in Hospitality Management or related field preferred Minimum 5 years of hospitality experience with 3 years in management Proven leadership and team development capabilities Strong financial acumen and budget management experience Excellent problem-solving and decision-making abilities Advanced knowledge of property management systems, including SMS Host and Oracle Opera Cloud Outstanding written and verbal communication skills Ability to multitask as a team focused, working leader in a fast-paced, information rich environment Knowledge, understanding and ability to perform all Front Desk processes Responsible for up-to-date knowledge of general resort resources, facilities and rate information Oversee the daily operations of the Front Office, including department staff scheduling, training programs and quality assurance. Lead department staff; monitor, educate and guide with constructive feedback, etc. to ensure smooth and efficient functioning of the department Excellent communication and interpersonal skills – Customer Service focused with the ability to be personable, professional and positive with both guests and staff Maintain a clean and organized Front Office area. Coordinate with Resort Management and other Departments as needed Manage department budgets and financial performance Ensure compliance with all resort policies Ensure compliance with safety and security protocols Must work well under pressure and maintain professionalism and customer service focus during high volume scenarios Prompt, accurate responses to any guest questions, concerns, etc. Resolve guest complaints or issues in a timely and satisfactory manner Working Conditions Professional resort environment requiring business attire Extended hours including evenings, weekends, and holidays Regular walking and standing throughout the property High-pressure, fast-paced environment On-call availability for emergency situations Physical Requirements Ability to stand and walk for extended periods Computer operation and desk work Light lifting up to 25 pounds Clear speaking voice for guest and team communication

Note:

This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on organizational needs.

Job Type:

Full-time Pay:

$55,000.00 – $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Schedule:

Day shift Evenings as needed Every weekend Holidays Monday to Friday Morning shift Nights as needed Weekends as needed

Work Location:

In person