Front Desk Lead Position Available In Warren, New York

Front Desk Lead Mohican Resort Motel 1545 State Route 9, Lake George, NY 12845 Overview We are seeking a dedicated Hotel front desk Lead to oversee our hotel operations and ensure an exceptional guest experience. The ideal candidate will have a strong background in hospitality management and possess excellent leadership skills to lead hotel guest operation effectively. Duties

• Manage day-to-day hotel operations, guest services, coordination with housekeeping, and maintenance teams.
• Maintain high standards of quality and service to meet guest expectations
• Handle guest relations and resolve any issues or complaints in a professional manner
• Utilize knowledge of phone systems and reservation software to optimize hotel bookings and increase the revenue and bookings.
• you are a person with ‘can do’ attitude with the politeness.
• Oversee the overall resort activities and ensure a seamless guest experience
• They have previous hospitality experience previous supervisory experience and excellent reliability and organizational skills
• Front desk lead oversees Front desk areas and all activities related to the guests. Coordinated the tasks and processes with maintenance and housekeeping staff to ensure the guest comfort.
• Front desk lead ensures that all policies and procedures are followed to uphold company standards

PRIMARY DUTIES AND ACCOUNTABILITIES

• Supervisory Contributes to the successful development of help desk. Require to interview , hire and train the new staff as needed
• Ensures systems and procedures are in place and followed for guest safety and security
• Other Duties as Assigned Fills in for any vacant shifts as needed including housekeeping front desk or breakfast Assists with sales and marketing.

Experience:

SKILLS EDUCATIONAL BACKGROUND AND EXPERIENCE

few years of experience in the hospitality industry Previous experience as a Front desk agent is highly preferred. Ability to work independently,. knowledge of using computer and reservation applications .Must be able to lift up to 40 pounds at times Must be able to climb stairs unassisted Ability to perform physical tasks including housekeeping ,minor maintenance or other duties when needed

Job Types:

Full-time, Part-time, Temp-to-hire Pay:

$20.00

• $22.00 per hour Expected hours: 25
• 35 per week

Benefits:

Paid time off

Schedule:

Day shift Evening shift Weekends as needed Shift availability: Day Shift (Required) Night Shift (Required) Ability to

Commute:

Lake George, NY 12845 (Required) Ability to

Relocate:

Lake George, NY 12845: Relocate before starting work (Required)

Work Location:

In person