Hotel Assistant Front Desk Manager Position Available In Carbon, Pennsylvania

Hotel Assistant Front Desk Manager Broadway Grille 24 Broadway, Jim Thorpe, PA 18229 Overview We are seeking a dedicated and experienced Hotel Front Desk Person to serve as an assistant to our manager. This role is vital in ensuring exceptional guest experiences and maintaining high standards of service. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to help manage various aspects of hotel operations effectively. Duties to assist our manager with: Supervising and training front desk staff to ensure efficient operations and excellent guest services. Manage guest check-in and check-out processes, ensuring a seamless experience for all visitors. Handle guest inquiries, complaints, and requests with professionalism and promptness. Maintain accurate records of room availability, rates, and reservations using phone systems and hotel management software. Collaborate with other departments to enhance guest relations and improve overall service delivery. Foster a welcoming environment for guests by promoting a culture of hospitality among staff. Experience Familiarity with phone systems and hotel management software is preferred. Excellent guest service skills with a proven track record in enhancing guest relations. Strong supervisory skills with the ability to help lead and motivate a team in a fast-paced environment. Join us in creating memorable experiences for our guests while helping to lead an enthusiastic team dedicated to excellence in hospitality.

Job Type:

Full-time Pay:

$15.00 – $17.00 per hour Expected hours: 40 per week

Benefits:

Employee discount Paid time off

Schedule:

8 hour shift

Work Location:

In person